I'm implementing UCCX. I have signed Tomcat certificates, but my ECDSA certificates fail when I try to upload them. When I check the certificate, I see that the CN appears in the SAN. When I check the CSR, I see that this isn't the case. Could this b...
Why in the one report do I have 3 options and in the other I only have 1?These are Scheduled reports.I need the Condensed option in the second example...System version: 12.5.1.11003-511 (su3-ES06)TIA
UCCX 11.6 - HA pair - co-resident CUIC. I would like a list of what agents are in the CUIC groups. Yes , when looking a that the CUIC Admin, it has a small box with list of names you can scroll down through, but you can't copy then into something ...
Not a question, but a heads up in case anyone else runs into this and tries to google for it. I upgraded three CUCM nodes from 12.5 SU9 to 15 SU2 via direct upgrade. Publisher and Sub1 had to be rebuilt to a medium OVA to fit the requirement for th...
Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide: Name - meta...
Hello Experts,We want to pass metadata from PCCE-Finesse to CalabrioOne.We used the HTTP POST API call to https://calabriocloud.com/api/rest/recordingcontrols/metadataand pass the JSON body:{ "acdServerId":"13", "acdId":"6174", "metadata" : ...
Good Evening,I've noticed a series of numerically titled "New Folder"s in the Script Repository of UCCX 8.5. The creator is Null and last update date 01/01/1970 quite clearly these have been orphaned in the database. However when I try to rename o...
When browsing to the finesse login page I'm getting prompted to identyfy myself with a certificate, and a selection of local client certificates are listed,whether I select one, or press cancel the site loads fine and works normally. The server has a...
Hello,To automate the initial setup of new services (e.g., UCCX, new SIP Trunks to a third party) on our Cisco Unified Communications Manager (CUCM) 14 cluster, we are using the AXL API via Python. Before we can use AXL, we must manually upload the a...
Hi Team ,I need some help in pulling the query information in a single report. I have a query where I can pull data for the call got blind transferred to destination script only .below is the query I am using to pull the data for the total call trans...
Hello,I'm trying to create a UCCX script that directs calls to a specific number and, if the call isn't answered within 20 seconds, terminates the call and sends an email notification to the user with the text "Missed Call from EXT#...". While my cur...
getting Unable to parse expression;no formula entered when trying to define place call parameters.Its a simple function to send a call.error attached not sure what i am missing here
Hello I created outbound campaign and trigger and so on. now when start creating script only for play prompt it should add Get Contact info + place call or just play prompt??
I need help in a script. I created a string, integer, and a get reporting statistic. What this does is it is suppose to see if the agent is in a ready state if true it goes to the go to Q1 if false it goes to the call redirect. I can't get it to w...
Is it possible to create a report in CUIC based on user input from a call menu. FOr example to see how many users are pressing 1 or pressing 2?
