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Hello, good day. My question concerns the compatibility of Nuance Speech Suite with UCCX version 12.5 SU3 or UCCX version 15. The documentation for both UCCX mentions Nuance version 11.0.12, however, the Nuance download page only shows version 11.0.1...

Hi All,I am trying to use ECE APIs with VXML application and have started testing in Call Studio, which seems going well. However, I would like to know if anyone has done similar development and can shed some light about what can go wrong or what to ...

Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users with LDAP but I have not found a documented way of doing it with SSO. My customer uses SSO and wants some of their agents to have access to CUIC. I cann...

boyd.lynn by Level 1
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We are trying to build a script in Webex CC that collects digits (enter your phone number), then dials the external party, plays a greeting "this call is being recorded", then drops off, leaving the original and external party connected. We tried thi...

i am proposing a UCCX contact center express solution to my customer and he asks for CRM integration with UCCX also i provided on prem BE6000M CUCM and A-Flex 3.0 Enhanced License , However i am confused of integration with CRM as it says non-include...

Currently have a single UCCX server running 12.5.1.11002-481 that has been working fine for a number of years.  It's still impacted by the Bug (CSCvy99583) which requires services restart every 180 days, so logged in yesterday to restart and was gre...

Why in the one report do I have 3 options and in the other I only have 1?These are Scheduled reports.I need the Condensed option in the second example...System version: 12.5.1.11003-511 (su3-ES06)TIA 

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kbeaton by Level 1
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  • 3 replies
  • 1 Helpful votes
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