Scheduled CUIC Reports losing filtering criteria.

[tmessenger]

CUIC 10.01

ICM 9.0

We have a reoccurring issue where some scheduled reports fail with this message:

"SCHEDULED REPORT EXECUTION FAILED - DATA-PROCESSING-CENTER-ERROR"

When I access the report, the filtering criteria is missing.  Once I define the criteria and save the report, it works again.  This has happened to a few different scheduled reports and is not limited to one report type/definition.

Any ideas?

Thanks!

[david.macias · Accepted solution]

I suspect you're hitting this https://tools.cisco.com/bugsearch/bug/CSCte82968, however I don't see a fix for it. Open a TAC case and ask for the detailed notes on the bug.

david

[tmessenger]

Thanks David.

[tmessenger]

Just an update, TAC released a fix for this bug.  However, you must be at 10.5.   So far, everything has been fine since applying the fix. 

[david.macias]

Thanks for the update, can you post the fix either name or link to it?

david

[tmessenger]

here you go: 

https://software.cisco.com/download/special/release.html?config=7743258e122971fd6cfad709bbc2ce5a

[benbollinger]

Does this affect 10.5.2 as well?

[Mateusz Pagacz]

It should not affect 10.5(2) as it has been integrated into 10.0(1.10003.1).

[pedram]

Hello ,

Within CUIC I ran an Agent Detail report on one agent for all call types.  I ran a second report for same agent and filter on outbound calls.  Both reports are exactly the same, the filter doesn’t appear to work.

Any Bug ?

[Deepak Rawat]

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur06198/?reffering_site=dumpcr

Regards

Deepak

[wasak19861]

Hi Deepak,

I'm facing a similar issue from past 2 days with Scheduled Reports.

UCCX Version : 10.6.1.10000-39

Do you think, if i'm hitting the same bug ?

Regards,

Waseem

[benbollinger]

Does this affect 10.5.2 as well?

[FilipOlsen]

Im on 10.6(1) and having this issue... ??