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Scheduled CUIC Reports losing filtering criteria.

tmessenger
Beginner
Beginner

CUIC 10.01

ICM 9.0

 

We have a reoccurring issue where some scheduled reports fail with this message:

"SCHEDULED REPORT EXECUTION FAILED - DATA-PROCESSING-CENTER-ERROR"

 

When I access the report, the filtering criteria is missing.  Once I define the criteria and save the report, it works again.  This has happened to a few different scheduled reports and is not limited to one report type/definition.

 

Any ideas?


Thanks!

1 Accepted Solution

Accepted Solutions

david.macias
VIP Advocate VIP Advocate
VIP Advocate

I suspect you're hitting this https://tools.cisco.com/bugsearch/bug/CSCte82968, however I don't see a fix for it. Open a TAC case and ask for the detailed notes on the bug.

 

david

View solution in original post

12 Replies 12

david.macias
VIP Advocate VIP Advocate
VIP Advocate

I suspect you're hitting this https://tools.cisco.com/bugsearch/bug/CSCte82968, however I don't see a fix for it. Open a TAC case and ask for the detailed notes on the bug.

 

david

Thanks David.

Just an update, TAC released a fix for this bug.  However, you must be at 10.5.   So far, everything has been fine since applying the fix. 

Thanks for the update, can you post the fix either name or link to it?

 

david

benbollinger
Explorer
Explorer

Does this affect 10.5.2 as well?

It should not affect 10.5(2) as it has been integrated into 10.0(1.10003.1).

Hello ,

Within CUIC I ran an Agent Detail report on one agent for all call types.  I ran a second report for same agent and filter on outbound calls.  Both reports are exactly the same, the filter doesn’t appear to work.

Any Bug ?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur06198/?reffering_site=dumpcr

Regards

Deepak

Hi Deepak,

I'm facing a similar issue from past 2 days with Scheduled Reports.

UCCX Version : 10.6.1.10000-39

Do you think, if i'm hitting the same bug ?

Regards,

Waseem

benbollinger
Explorer
Explorer

Does this affect 10.5.2 as well?

Im on 10.6(1) and having this issue... ??

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