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Good morning team Collaboration,
I am setting up for the first time an Outbound campaign on a UCC...
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133
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09-21-2022
09:11 PM
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Hey all Is there a way to look up the original entry point that was called such as via a global...
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112
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09-15-2022
01:35 AM
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Hi team, I have experience in UCCE . I am now learning HCS - Contact center. I would like to know...
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104
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09-14-2022
05:12 AM
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Dears,
We have done PCCE/UCCE 12.5.x setup certificate exchange procedures successfully. But for ...
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156
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09-09-2022
11:55 PM
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Hello, I am new to UCCX Reporting . Our call center manager runs the Agent Call Summary Report i...
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143
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09-09-2022
02:13 PM
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Hi folks,
I have a strange behavior with UCCMP 12.6.1(ES6). We did an update to the latest releas...
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243
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08-10-2022
07:14 AM
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one of my agent didn't receive any chat from client since one month, even the status is ready. your...
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190
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08-02-2022
11:11 PM
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Any special concern is needed when returning an array from Java to UCCX Editor.
I tried my code i...
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172
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08-02-2022
06:08 AM
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Hey, i create new script for my customer with call back option and everything is work prefect. ...
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321
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08-01-2022
09:44 AM
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What is the purpose of these fields in the Termination_Call_Detail table and what do they tell me a...
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125
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07-28-2022
12:05 PM
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Hello I have enough licenses in our UCCX 12.0.1.10000-24 , but when I try to enter to Finesse afte...
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182
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07-27-2022
12:20 AM
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Hi I've setup a "web call back" function in UCCX. The issue is the call back gets initiated as soo...
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159
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07-25-2022
04:15 AM
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Hello All, we just started a LAB set up on UCCE. I just created one more CTI route point , but it...
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129
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07-19-2022
10:04 PM
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Good Day All,
I am working on a 12.6 ECE deployment, and one of the items the client requested i...
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115
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07-18-2022
09:06 AM
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Hello,
I am trying to send a prompt file thru a rest API (json). The problem is that I am not a...
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110
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07-14-2022
08:09 AM
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Hello, I have a request by a team supervisor who would like a customized outbound report. It sound...
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126
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07-13-2022
11:29 AM
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Hi Everyone,
We have a UCCX solution for our Contact Center. I got a new requirement to create a ...
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89
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07-13-2022
12:18 AM
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Hi
I did the DKIM signature record in my DNS but I keep getting syntax error, I literally copied ...
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115
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07-12-2022
01:06 PM
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Hi Folks,
I am trying to create a script for a third party call back feature. I am looking for th...
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183
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07-07-2022
07:06 AM
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Hello. We are using Cisco UCCX Server and the server certificate is expired. I have uploaded new c...
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154
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07-06-2022
11:01 PM
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