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Hi My understanding is that in Webex Contact Centre when a email gets requeued it goes to the back...
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214
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07-03-2024
02:23 AM
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So, we have some email queues setup and supervisors want more visibility into what is going on with...
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271
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06-27-2024
09:27 AM
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Hello,
We want to have the possibility for agents to send WhatsApp messages to customers. We wou...
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273
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06-13-2024
04:49 AM
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Hi,
We have a place call step configured on uccx 12.6 and cucm 12.5. The scrpit and this step see...
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389
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05-23-2024
10:46 AM
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Hi All
With the conversion of UC licenses from HCS to Enterprise, does anyone know if a CUCM (On-...
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310
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04-09-2024
09:31 AM
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I am developing a chat in Webex Contact Center using the Services and Apps in Connect with addition...
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291
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04-04-2024
06:49 AM
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Anyone created a custom CCX report to provide agent level details around preview campaigns? I've no...
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342
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03-22-2024
06:51 AM
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I am trying to retrieve Cisco ID in this format NodeId-SessionId-SequenceId from UCCX script but wh...
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244
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03-22-2024
05:43 AM
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hey guys,
We have ccx with flex licenses premium seats. if we enable a user for 'reporting' capa...
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210
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03-14-2024
11:10 AM
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Hello,
I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.
CUBE-Version ...
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319
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03-06-2024
12:00 PM
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Hi,
We have a UCCX cluster in partial service. From the below logs its due to SocialMiner? If s...
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261
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03-06-2024
07:53 AM
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Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and th...
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641
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03-06-2024
04:19 AM
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I'm using UCCX Version 12, with pub and sub. The issue at hand is that the number of agents in a co...
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225
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02-26-2024
08:06 AM
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Hi,
I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1)
I'm getting this error...
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275
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02-19-2024
08:18 AM
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I am receiving this error: WARN [1776] ConnectionManagers.ConnectionManager [ucm_1 [Cisco Call M...
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311
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02-17-2024
02:30 PM
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I have two string arrays. I want to write that values to the third string array. How to do it?
Fo...
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198
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02-16-2024
04:15 AM
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We have a Webex Room 70 set up in our boardroom and we have a dedicated room PC that is behind the ...
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224
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02-15-2024
11:28 AM
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Customer has only one CCX Pub ver12.5.1.11002-481.
Customer is reporting they are unable to ENABL...
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372
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02-15-2024
10:07 AM
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We are trying to develop a custom JAR file to run inside a CCX script.
The JAR file will be respo...
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300
|
02-06-2024
12:14 AM
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Hello members,
This is regarding a UCCE environment version 12.6(2).
We have a custom gadget th...
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211
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02-05-2024
01:34 AM
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