Subject | Author | Views | Posted | |
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Our company specializes in developing software designed to streamline product testing, ensuring tim...
| 226 | 10-18-2023 11:53 PM | ||
Do you use dialer in your call center? What are the core functionalities that you use? What do you ...
| 311 | 10-04-2023 08:41 AM | ||
Hello, could anyone help me understand how to obtain the login name or login ID of an ECE (Enterpri...
| 355 | 09-27-2023 06:18 AM | ||
Hello, we have change the password to a supervisor user in CUCM. I can login with this user and ass...
| 321 | 09-20-2023 05:50 AM | ||
Using WxCC 2.0 version 1.0.74-20230821111324.hotfix-tm16006 Is there a way to manually tag a call ...
| 272 | 09-18-2023 10:03 AM | ||
I ran the report and some of the agents have duplicate values, and others do not. When an agent ha...
| 240 | 09-18-2023 08:58 AM | ||
Hi. We are on UCCX 12.0.1 and trying to create a data source to connect to a MSSQL 2016 using an Ac...
| 221 | 09-13-2023 03:45 PM | ||
UCCX 12.5.1 su2 - HA servers SyslogSeverityMatchFound - : %UC_LIB_DATABASE-1-DB_NOT_IN_SYNC: %[A...
| 343 | 09-13-2023 10:12 AM | ||
Dear member,
We need to upgrade a UCCE system from version 12.0 to 12.5.
The ICM main installer...
| 398 | 09-08-2023 07:29 AM | ||
Dear All, there are any way to transfer an option on IVR to start whatsApp chat on U...
| 421 | 09-04-2023 03:56 AM | ||
Hello, Could someone please share insights into what capture segment means according to: List...
| 244 | 08-30-2023 06:20 AM | ||
Hi I have QM installed in Windows Server 2019 . currently wen i login to the Workforce Optimizat...
| 281 | 08-26-2023 10:41 AM | ||
I am working on a flow where if no agent is available i want to play the customer a prompt while i ...
| 408 | 08-20-2023 10:07 PM | ||
Our client has an MS SQL database where CCX needs to read certain data, like email addresses, etc. ...
| 310 | 08-02-2023 05:04 AM | ||
Hello experts, We have a PCCE 12.6 12,000 seats. Currently we have 2 peripheral sets, we configure...
| 248 | 07-24-2023 08:34 PM | ||
When I run this report of Agent or Team for a current time period, the report returns addional pre...
| 310 | 06-12-2023 01:58 PM | ||
Many times, in my career, businesses came to me asking if there is a chance to change something in ...
| 533 | 05-24-2023 02:40 AM | ||
Customer has CUCM, IMP & UCCX clusters on version 12.5.1.
To implement Finesse desktop chat solut...
| 387 | 05-17-2023 08:19 AM | ||
Hello, I hope you're doing well. I am currently working on integrating Finesse SSO into my own app...
| 472 | 05-11-2023 03:30 AM | ||
Dear Team, We have integrated Microsoft Dynamics 365 with Webex CC using an MS trial account. ...
| 475 | 05-08-2023 10:07 AM |