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Dear Cisco community, I noticed for the latest Cisco CTI Protocol (version 24), this CALL_ATTRIBU...
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492
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07-28-2024
06:46 PM
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Our dashboard gauges indicate we have 43 abandoned calls but the Abandoned Call Detail Activity Rep...
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433
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07-23-2024
09:48 AM
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Hello, I have a UCCX 11.6 and CUIC 11.6 (end of support). However, I have an issue with loading l...
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455
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07-13-2024
07:53 AM
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Hi My understanding is that in Webex Contact Centre when a email gets requeued it goes to the back...
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320
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07-03-2024
02:23 AM
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So, we have some email queues setup and supervisors want more visibility into what is going on with...
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415
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06-27-2024
09:27 AM
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Hello,
We want to have the possibility for agents to send WhatsApp messages to customers. We wou...
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453
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06-13-2024
04:49 AM
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1. End User "fname@company.com" send email to "helpdesk@company.com" for support. 2. O365 forwards...
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452
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06-10-2024
06:14 AM
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Hi,
We have a place call step configured on uccx 12.6 and cucm 12.5. The scrpit and this step see...
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623
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05-23-2024
10:46 AM
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Hi All
With the conversion of UC licenses from HCS to Enterprise, does anyone know if a CUCM (On-...
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448
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04-09-2024
09:31 AM
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I am developing a chat in Webex Contact Center using the Services and Apps in Connect with addition...
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432
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04-04-2024
06:49 AM
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Anyone created a custom CCX report to provide agent level details around preview campaigns? I've no...
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474
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03-22-2024
06:51 AM
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I am trying to retrieve Cisco ID in this format NodeId-SessionId-SequenceId from UCCX script but wh...
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348
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03-22-2024
05:43 AM
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hey guys,
We have ccx with flex licenses premium seats. if we enable a user for 'reporting' capa...
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311
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03-14-2024
11:10 AM
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Hello,
I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.
CUBE-Version ...
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449
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03-06-2024
12:00 PM
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Hi,
We have a UCCX cluster in partial service. From the below logs its due to SocialMiner? If s...
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378
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03-06-2024
07:53 AM
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Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and th...
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867
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03-06-2024
04:19 AM
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I'm using UCCX Version 12, with pub and sub. The issue at hand is that the number of agents in a co...
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314
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02-26-2024
08:06 AM
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Hi,
I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1)
I'm getting this error...
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370
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02-19-2024
08:18 AM
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I am receiving this error: WARN [1776] ConnectionManagers.ConnectionManager [ucm_1 [Cisco Call M...
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382
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02-17-2024
02:30 PM
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I have two string arrays. I want to write that values to the third string array. How to do it?
Fo...
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260
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02-16-2024
04:15 AM
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