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Hi,we just integrated a CCM 3.3(3)sr3 in AD 2000. Due to some restrictions of the install script (no use of spaces in cn's or pwds) we had to point to another User Search Base during install. We tried changing the USB afterwards in the registry, but ...

dfyen by Level 1
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I am trying to write application that automatically dials from one device to another and answer with the other device using the C API to connect to ICM's CTI server, with MAKE_CALL_REQ and ANSWER_CALL_REQ.does anybody have code example of similar app...

dsaban by Level 1
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  • 1 replies
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Folks, Does anyone know where the corporate directory in callmanager 3.3.4 get its data from? The reason i am assking this question is because i have a fresh install, i used BAT/TAPS to register the phones/names. But the Corporate Directory on...

Hi,In voip dial-peer configuration we can set a dscp value for media and for signaling. My question is what kind of signaling do we mark? Is it H225? If we have MGCP or SIP gateway, is this signaling included or we have to mark it excplicitly (outsid...

i.fouraki by Level 1
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We want to upgrade existing CCM 3.2(2c) to CCM 3.3(3) and afterwards to 3.3(4). I used the procedure for same server recovery described in http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guide09186a0080189f20.htmlUsed Upgrade A...

mschuh by Level 1
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  • 4 replies
  • 0 Helpful votes

Resolved! Agent Status

Is it possible to check if an agent is logged in?? I would like to be able to decide- "If an agent is logged in" then put the caller in the queue, else "send the caller to voicemail"I have a queue where the people work variable hours. Using a strict ...

gshonting by Level 1
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  • 2 replies
  • 0 Helpful votes
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