Other Collaboration Subjects

Hello,I am the PM for a project to upgrade our Contact Center from UCCX to UCCE with Calabrio as the WFM tool. I've asked about porting historical UCCX call data to Calabrio WFM so that it can be used when we begin to use UCCE (Calabrio WFM is compat...

Hello,We are planning to put CUIC real-time reports for Agents as well as supervisors within the finesse desktop, As the CUIC realtime reports refreshes for every short duration, does this cause any issues to the CPU of the CUIC? I would like to unde...

Hi team, I have upgrade my RAM from 2GB to 4GB for MCS-7825-I4-V01. There was 7.1 unity is installed on that. Now we want to install the unity connection 8.5 on same sever. We have tried to installed but installation get halt by the message "" hardwa...

Can you use CVP with UCCX? 

Hello,I am going to be migrating a Cisco Content Server to a virtual environment, version 5.3 to version 6.1.  All of the documentation I am reading says to bring up a Windows 2008 R2 server.  My question is can I use Server 2012 or do I have to use ...

hello , I cant make configuration of ip telepone  inter vlan routing with 3560 swith. I have router 2811, multilayer switch 3560, 2layer switch 2560 , ip telepone and pc.In packet tracer i have made topology like this and i didn't know how configure ...

Hi All,the title says it all really, I have added a MIB already to my PRTG monitor but the number of channels that it gave me does not much up at any time at all with what I see on my 3925 router.Please help.ThanksFraser

Has anyone used HSRP with SRST successfully?  Have dual 3945 gateways for resiliency and would like all phones to register to single gateway in SRST mode, which would be the HSRP primary at the time of a failure.  

Hello people, We encoutered a database crash on one of our CWMS cluster. During this crash, we were not able to connect to the web admin page, and get the attached error message.I'm wondering, why the MOJOCO logo appears at the upper right corner. Di...