Hello everyone, I have a customer trying to grant LOA Access to us; they've had CBR Access to us for a few days now and yet we still don't populate in their Portal to grant LOA Access - we've need to complete this before next week and hope we can res...
Forum Posts
Resolved! Change Alerts Status
Hello, I can not change the status of any alerts on the CSPC portal. I enclose the error that throws me Thank you
Team, The Inventory Collection Delta Reports are missing data for all columns (chassis, module, etc) for one of my customer Portals. The timestamps for 2 upload snapshots are valid. Please let me know if you'd like the details of our customer acc...
How can I update the details for the coverage status if it's not visible?
Resolved! Workaround is not retained for the “No Ping Response from C-SPC after Upgrade to 2.8.1” issue.
Hi There: The workaround, for the “No Ping Response from C-SPC after Upgrade to 2.8.1” issue, is not retained after a system reload (as executed from the sntc “admin” user prompt). How do I make the iptables stay, as changed, after a system reload?...
Team, The Inventory Collection Delta Reports are missing data for all delta columns for one of my customer's reports. The timestamps for 2 upload snapshots are valid. Please let me know if you'd like the details of our customer account for troubl...
Resolved! Collector not discovering some devices
We have a customer with newly installed collector that is not picking up several switches. We have verified the IP's are within the ranges we loaded and the SNMP community strings are correct. Yesterday's discovery still did not find them.
We have a customer that is going to re-register for SNTC today due to a company name change. Since this will require installing the new entitlement file in the collector, I'm not exactly sure where to do that. Assume we'll need to delete the old on...
We have a customer who was granted Customer Admin role via CSAM late yesterday and wants to know if there is any way to speed up her access since it usually takes about 24 hours. I can provide her CCOID and customer info in PM.
Hi there, The "contract management" is not showing the contracts number while at the CCW shows that there are 4 contracts actives. The error message it's attached. Can somebody help me? Regards.
When I am at the CSAM main page, no matter which button/icon/drop down I pick. It just brings me back to the main page. I have tried different browsers as well as rebooted my computer. Same issue.
Resolved! Assigning External CBR Access Issues.
Hey everyone, So right now we're trying to assign CBR Access to allow visibility to some of our staff to a customer we're working with. Only one person is able to be granted access, while the rest are having issues and being met with this error messa...
Hello all I have a customer who is not able to upload collected devices directly to the portal because of security. Instead, we want to go for transport file creation and manual upload to SNTC. There used to be a separate section about it in CSPC ...
Hi, I´m a current employee of organization. I need to change end customer name on SNTC / CSAM portal. Currently CSAM Portal show the old end customer name and all organization´s contracts shows another one. I would like to request a change in the n...
Hi, Customer needs to change End Customer Name on SNTC / CSAM Portal. Can you help me, please?
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