HelloI can't see any support coverage type.It used to be there but now it is gone Any help on that ? Regards, R
Forum Posts
Hello communityI installed version 2.8.1.5 and when I try an upload of the successfully discovered devices to cisco, it fails. The log file tail-end-gateway.log contains the following error:.....snip....message: uploadFileILB...message: Using the pro...
I am trying to discover my ISE 3595 appliances so the licensing information will show up in the SNTC portal. I am using SNMPv3. I am trying to get the engineID for the CSPC to create an allow rule for the CSPC to discover the ISE appliances. If there...
Resolved! CSPC/SNTC and Meraki devices
Does Smart Net Total Care collect/support cloud-based Meraki devices?
Resolved! Can discovery cisco phones.
Hello, I have a client trying to make a discovery on cisco phones, but the collector is not seeing the phones, what could be blocking the communication? I used "diagnostic tools - CSPC" ping command. dripped normal.
I try to login and it says I don't have access and need to register. When I go to register, it says I already have access. I reached out to Cisco via email and was given the following: Hello,SNTC portal support is provided through the SNTC Online Com...
Resolved! SNTC portal does not show the inventory
Hi! I have an issue with the Portal SNTC of my customer, I have been waiting to see the inventory, but the portal looks like the picture that I attached. Could you help me to know if somethig is missing in the process? Thanks Regards.
With CSPC, can an email to a mailer be generated when PSIRTs come in (based on severity)?
Hey everyone, I'm unable to assist a customer with setting up the Collector Password for the initial GUI set-up. Following after deploying out the latest Collector on the website, we were unable to assign it the admin password upon initial configurat...
Hi, We have a CSPC 2.7, but the GUI access is block, add the imagen error, we try with many browsers, and nothing, we have normal access by CLI, but by GUI is not possible, we try to change the password in the forgot password option and the error me...
Resolved! CSAM Access Issues to SNTC.
Hello, I have a customer that has CSAM access issues after being associated and assigned a role in the CSAM tool. They have the right privileges to access the portal, have tried different browsers and refreshed cache, but it seems they aren't able to...
New Collector, Previous Entitlement, Upload stuck "In Progress" Would any body be able to PM and assist me and check the back-end to see if anything needs to be cleared?We have deployed a new Collector and between that and a unit we were locked out o...
in one of the CSPC collectors installed the Gui Admin user isn't able to login into the GUI anymore. there is no other GUI user defined in this setup. login using the collector login and root user are still possible.any suggestions to fix this?
