Hello,I am having problem uploading collector to SNTC. "A connectivity exception occured while processing the request. The Exception is :: HTTPS Transport is has Failed 404: not found" Version Collector: 2.8.1 Thanks.
Forum Posts
After completing the registration and trying to access https://services.cisco.com we are getting:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access. At the en...
Hello Team! I did a recent sucess upload on SNTC Portal, but the serial number device is not appearing. Could someone provide suport?
Resolved! Issue with Customer Portal Access.
Hi,I have an issue where the customer cannot access their SNTC Portal. It keeps kicking them back to the registration page. They are able to go to CSAM, but otherwise they are not able to access their portal. It doesn't matter if they refresh the pag...
Noticed a customer missed their last 2 collector uploads, so asked them to take a look. CSPC boots to this, Rebooted and still shows:
Resolved! IP Phone Discovery Issue
Hi there,I have two issues with the same customer: 1 Issue - His Call Manager has 373 devices IP Phone CP-7821-K9 but on SNTC portal shows 361 devices. And there is 340 devices IP Phone CP-7841-K9 on his Call Manager but SNTC portal sho...
Hi team, Even after, Customer after giving permission as CBR admin, I made new data collection and uploaded the data ok. No errors, but my portal does not show the data, customer! Can you help me in this, thanks in advance!
Hello all, I need to import my ASA information to have access to software downloads. When I attempt to upload the file, this is the message I receive: File name : asacsv.csvImport Errors: Operation could not be complete. [Unable to perform the operat...
Hello Team, I need a support, for customer with CSPC problem configured ok, but the upload is only taking part of the devices. Returning on the portal and reports without serial number. Already checked, the devices SNMP, SSH credentials ok. Version 2...
Hi, I'm having trouble uploading CSPC reports to the cisco cloud. When I enter the SNTC portal, I don't see any attempt to upload any report.How can I verify that the certificate that the collector has is correct?Or how can I see what the portal cert...
Resolved! No available roles to assign to users
Hello. A customer is trying to setup SNTC with a Delegated Administrator of his organization and is facing the following error"No available roles to assign to users" as attached on SS
I am an SE who assists customers with their portals. I am having issues with requesting access to any customer portals. I request access, and see it pending, but my manager never receives an email to approve. Is there a specific site he can go to ...
I need some assistance finding out if a customer has an assigned DA already. They may have begun the SNTC self-onboarding a few months ago.
Hello, I have problems login to the SNTC portal, the administrator gave me the permissions since yesterday. However, I still can't access. If I try to request access it tells me that I already have permissions and redirects me to the page, but when t...
