TelePresence and Video Infrastructure

Hi all,    We have an old MXP 3000 codec with a TTC8-01 HD cam which worked fine. During a recent move, the camera was dropped and broke so we found a second hand one in another building. The problem is when connected (using the proprietry cables) th...

Hi guys, I am wondering if it is possible to set up dot1x on a TelePresence Touch 10. We linked it by IP with our SX20 using software version TC7.3.4.e4daf54. Hardware version is 102310-1. The SX20 itself works fine with 1X. I didn't find any documen...

I have a SX80 codec connecting with 2 displays. I have set the selfview on "first role" that the selfview image is able to show on the first display screen. However, when I reboot the codec the selfview setting will change from "first role" to "third...

I am running tms 15.5, when users first login they are added to the correct group but the firstname, lastname, and email address information needs to be populated manually. I also have ldap configured and can see run ldap sync when I link on users. I...

Hi All, I keep bumping into some problems regarding ports within the Telepresence portfolio. If i read the documentation portlist are always given, but not in a usable form. In order to convince the network administrators we need to list the ports di...

Hi all, I need to be able to specify for a new building what the lighting needs are in a video conference room. To do this I need to know: (a)  what minimum light level is needed for a Cisco PrecisionHD camera to produce a good quality image without ...

Having problems with our TelePresence Intergrator C40. I wasn't present for the change, but another tech changed the IP, GW, etc and rebooted through the web interface. Once it rebooted it never came back up. Connecting to the codec serial port I get...

Hi All,Any update when we can expect to have a tool to manage conference hosted in Meeting Server. Or support for CMS in TMS conference control center. Thanks in advance,Best Regards,Reji

I got a recent MX300 G2 installed and it's behaving sort of strangely. The system crashes every 5 minutes and seems to have a slight burning smell when doing H.265 calls. The system arrived slightly banged up from the shipper, not sure if it had anyt...

I have several C60s running old firmware 4.0/4.1 that I would like to upgrade to latest TCS 7.3.X.  I was able to request release keys, though nothing really arrived via the email (see below, no attachment) and I don't follow the directions. So, I ha...

My conductor is running XC4.3.2   I have added the custom parameter to the Conference template to add the OnePlusN layouts, {"callAttributes": {"displayDefaultLayoutSingleScreen": "layoutOnePlusN"}}   That seems to work fine.   I then tried to add a ...