Unified Communications Infrastructure

Hi All,I hope I am in the correct forum :).I have been asked for a few suggestions reggarding call logging and reporting (including CDR) for UCME/UCM ..... any suggestions?Thanks in advance.Paul                 

Does anyone knows any company that provides scrolling marquee news on IP Phones . I have looked at Singlewire and Nuance , I don't think they have this type of service .Thanks

I am working with a customer that would like to view the record of users that have logged into the AppAdmin page of the UCCX 8.5 system they have. How would they go about pulling this information?Thanks, Michael            

Here is the issue we have, but it may just be a work as designed.When we have someone calling from an external location into our store, the operate will take the call, then cold transfer it to a Hunt Pilot.  Once the operate finishes the cold transfe...

If you happen to be in London on March 6th here's one to watch. Gartner analyst VP, Steve Blood hosts a panel debate exploring the Future of the Unified Communications & Collaboration market at UCExpo: http://goo.gl/dS8q9As the market for Unified Com...

             I am the Program Manager for our Cisco Unified Comm systems. We are operating CUCM 8.6 and UCCX 8.5 in an enterprise cluster over WAN. I have administrators at several sites, so looking over their should is not an option when they go in ...

I'm using Call Manager version 8.0(3) and wonder is there a way I can block a specific inbound 866 or 800 phone number?Thanks!

I created a group call pickup for our HR dept for 6 extensions that are in that dept. Is there a way to allow a user to pickup say 6 other extensions without being a part the group call pickup? The HR director wants to be able to pickup the 6 extensi...

I am setting up an appointment for a DID extension to allow access to voicemail, this setup is working, but when I get to call the initial message is what informs the access to a directory of extensions, press * oh yes asks you to enter Pin code .Wou...

Hello,I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know a...

Hi, I have a UC560 at one of my sites. I have purchased 2 FXO expansions, so I have a total of 12 FXO lines. Due to recent expansion this site requires additional phone lines and since the current UC560 is maxed out what are my options?Adding an addi...

Hello everyone,I have setup CUCMBE at my office and now i have problem with call transfer to extension.I have setup Direct Routing Rules and System Call Handlers with custom Recording. Also I was sync users from CUCMBE.first:when i test in internal i...