Voice Systems and Accessories - Small Business

I want to configure the below scenario in a UC520 (8.6.0). Can anyone give me some help to configure it?On business hours the incoming calls must ring to a hunt parallel group and after 6 rings must go to voicemail ("Nobody can answer your call right...

Hello,we've configured a UC560 with Cisco Standards. So the CUE has the IP-adress 10.1.10.1 (Gateway .2).The CUE successfully answer a ping ! The CCA CUE diagnostics ended successful.I also can connect to CUE through CLI of the UC560.BUT : The Webint...

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform?  Both applications require VMs and are a part of the CCX 9.0 release.  These applications are not mentioned in ...

I upgraded the firmware on the SPA525G from 7.4.8 to 7.4.9c and it fixed the problem of transferred calls being dropped when using a button on the SPA500S Attendant Console.  We have a hosted system with Vocalocity.  I've spent hours pouring over the...

I have an opportunity in which a client needs to interoperate with a SIP server and use the UC560 to route these calls over a T1 circuit. Here is the high level call flow.Call -> SIP Server -> (inbound) UC560 (outbound) -> T1 circuitI added the SIP s...

Hi,i would like to understand if Attendant Console Enterprise Edition can be one of the co-resident applications that can run on BE6K (9.0).The table “Applications Supported”http://docwiki.cisco.com/wiki/Cisco_Business_Edition_6000_OVA/OVF_Templates#...

Hi there,we've got 6 SPA504G and 5 SPA525G IP-Phones.They are connectet to two switches: ESW-520-P and then SG-300-28.The 300 ends in the UC560.When I try to access one of the phones Web Interface via browser, theres always an error: ERR_CONNECTION_R...

I configured several meet-me-conf extensions. The customer doesn't want to assign a separate DID for each conference, but we can't dial the extension from the Auto Attendant. Is there a reason the extension is un-dialble from the AA but works from a ...

I have a Cisco UC520 with an external source (using external port) for MoH (Music on Hold). The MoH works perfectly on handsets directly connected to the UC520. However I have a remote worker that is unable to hear any MoH and instead just hears the ...

Hi All,Cisco will be shutting down for the last week of December, starting from 24th December. There will be very limited support during the holidays.Wishing you all a Joyful Holiday Season and a Happy New Year!!! -Business Edition 6000 Marker Trial ...

Hi all, newbie to the forums here, apologies in advance if I missed any prior post relating to this issue. I currently have a number of identical set up at different locations, consisting of one SPA 504 and one SPA 502, running on the Broadworks plat...

I've got a problem with about 10 SPA504G phones with MAC Addresses that all start with A44C11.The phones will come up and grab a new config from our servers and upgrade their software to 7.5.2b.  Once they do that they reboot and then just sort of ha...

We have a new customer purchasing a UC320 and 22 phones who has 4 'new' SPA8000's theyve had on a shelf unopened for years. Is there any way we can firmware configure these to work with a UC320?  I know already the 'pat answer' ... the SPA8800's are ...

We're just deploying our fist UC320 system at a doc office where there are a dozen exam rooms with the same 504's--to be set up the same way... same button choices. Same thing for anoother dozen 508's on the staff desks.  Is there a way to replicate ...

Going off the Configuration guide from this site, my screens differ on the Site build and I do not have the option to create a Custom Dial Plan.I am then forced to use 11 digit Extensions.  How are lower digit extensions built that do not have e194 n...