We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
How to create a webex bot (and get Token) using Cisco .gen account (Generic account). I am aboe to generate with my Cisco ID, However I need the bot to be created using Cisco .gen account.What is the process for the same?
I am looking for the changelog for the JavaScript SDK (Node.js package: @wxcc-desktop/sdk). I checked npmjs.com but could not find any changelog information:https://www.npmjs.com/package/@wxcc-desktop/sdk?activeTab=versions How can developers track c...
I am looking for the Webex Calling API that can be used to configure the "call decline" setting. In control hub this setting can be found in Device Details > Customized Behaviors.
We have developed a Flask-based Webex bot to handle double commits of bugs across multiple throttle branches. We plan to host the bot on an internal lab server. Since ngrok is not compliant with Cisco network policies and its blocking the multi users...
Dearr all,I have a meet subscription plan. when i create an instant meeting using desktop, the meeting will start without issues. Guest can also join from his mobile phone browser. However, when i create and start the meeting using webex mobile app,...
Hi, I am trying this example: https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/addressbook-widget-sample it is working running on my latpop, andnow I would like to host bundle.js online. When I try to load t...
"message": "The server understood the request, but refused to fulfill it because the access token is missing required scopes or the user is missing required roles or licenses.", "errors": [ { "description": "The server understood the request, but ref...
I am trying to get all the users in a specified location. The /people endpoint has a parameter for locationId (https://developer.webex.com/calling/docs/api/v1/people/list-people), but it doesn't appear to work. When specifying a valid location ID, wi...
Hi, I was looking for some logs regarding webex meeting durations. I only have found the logs regarding webex messages, but the ones regarding meetings seem inexistent.Is there any field/table I am not seeing?ThanksJP
If I need to take action based on how long a specific caller has been in the queue, and then send to call to third part or disconnect ,is there a node in Webex Contact Center Flow Designer that provides this information?I’ve checked the Get Queue Inf...
I tried the following:1. Direct link:<a href="webexteams://im?space=spaceId"> Text Feedback Space</a><a href="webex://im?space=spaceId" >Rabbi Space</a>2. Using open url in external browser method<a href="webex://im?space=spaceId" data-link="webex://...
So, we will delete or deactivated many users at once over the Webex Hub Applikation. Is there a way to do this in the Webex Hub, or do you have to delete or deactivate each user individually? I've found that it doesn't work by importing a .csv file.
I'm using the XSI CallCenter API, .../user/{userID}/services/CallCenterto get the agent ACD state and membership/availability states of the call center queues for the user. But it seems that Customer Assist (Customer Experience Essentials) queues are...
I have a Webex Partner account and a Webex customer that I need to look into each subscription and find which users are attached to it. I was thinking of using the get license detail api and it does work to give me the needed license, user and subscr...
Hi everyone,I dug into the community WebEx API and Embedded App SDK and couldn't find anything that answered my question, so I'm coming to y'all. When a tab is first added to a space there is a link to the tab with an "Open" button. Is there anyway t...