Collaboration Knowledge Base

This document was generated from CDN thread Created by: Sethuramalingam Balasubramanian on 15-12-2011 11:52:34 PM Hello,One of our APAC region banking customers has the following scenario:1. Agent is speaking to customer2. Agent identifies customer (...

This document was generated from CDN thread Created by: JAMES DEPHILLIP II on 28-12-2012 11:16:27 PM Anyone have a good SQL query to determine the remotely logged in user to an EMCC profile based on the Device MAC? I see how the fkdevice field of emc...

This document was generated from CDN thread Created by: Janine Graves on 28-08-2008 01:45:39 AM Customer is trying to configure a "Whisper Announcement" using ICM or CVP (where an announcement is played to an agent just before the customer's call isd...

This document was generated from CDN thread Created by: Ryan Burtch on 03-09-2013 11:46:26 PM I'm looking for a way to have a customer be able to call into an ICM script>enter in an access code> and be able to 'Ad-Hoc Close' a contact center.Does any...

This document was generated from CDN thread Created by: John Mills on 23-05-2012 04:50:14 AM Here is my WebEx request (securityContext values obfuscated):<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://w...

How can I use Log4j for logging?How can I configure the VXML properties?How do I setup local variables?Can I pass Java objects between CVP applications?What is the CallStudio Default Audio Path?QHow can I use Log4j for logging?AIn order to get Log4J ...

This document was generated from CDN thread Created by: UUser SNUUser on 08-04-2010 01:58:02 AM Hi,  I'm getting a null pointer error when I'm removing a terminal observer.  Here's the relevant part of the stacktrace java.lang.NullPointerException at...

       Trying to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.      Q Trying to set the frequency agent stat...

The Finesse FAQ has been moved to the DevNet Finesse page: https://developer.cisco.com/site/finesse/docs/overview/faq/

How do I collect the archive logs?How do I access a media file for playback?  QHow do I collect the archive logs?  APlease choose "Cisco MediaSense API service" and "Cisco MediaSense Storage Management Agent" services to collect archival logs. If the...

Is it possible to place an outbound call from the agent side in REM?Is it possible to change the caller id (the long random string starting with "assist") which is seen on the agent side as calling number?Do we support adding another root account oth...

When creating a new user, this new user is only able to change their own state in Finesse using the API?Is it possible to customize the look and feel for customers, by using the API described for the chat feed?Is there any way for Social Miner be abl...

This document was generated from CDN thread Created by: Jeevan Varughese on 14-12-2009 03:39:33 PM Hi there,I know there is a comment on the tandberg spec sheet that only the shipped microphones work with the C20, however I was wondering if anyone ha...

This document was generated from CDN thread Created by: Jeevan Varughese on 22-02-2010 06:30:05 PM Hi there,have a solution where I am using a Tandberg C20.I have a requirement where I need to install a plate below a monitor (monitor is connected to ...

This document was generated from CDN thread Created by: pradeep gunawardana on 02-02-2012 08:39:34 AM We have recived badfeatch error in CCB Validate_02 element .CVP and CallServer logs as follow.Complete CallServer log for this call also attached he...