IP Telephony and Phones

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hi friends ,i am facing one problem in CCMEi configured international blocking using following commands.after-hours block pattern 1 900 after-hours block pattern 7 900 after-hours day Sun 12:00 12:00 after-hours day Mon 12:00 12:00 after-hours day Tu...

zeuscyril by Level 4
  • 425 Views
  • 5 replies
  • 0 Helpful votes

Hi,we have a customer with cisco express and unity express using an AIM-CUE module.we are planning on upgrading the software from version 2.3 to 3.1 i think it is. (one of the latest ones).am i right in thinking we could get a spare aim-cue with the ...

Can an ISR family of routers with a base of 16 DSP resources can be shared for both FXO failover as well as for ad hoc conference calling. I was able to negate the DSP requirement for SIP/SIP. I was told by Cisco AS that if there is only the minim...

abbas.ali by Level 1
  • 4043 Views
  • 14 replies
  • 0 Helpful votes

Hello,I am running CRS 4.5 (2) and have about 4 Q's setup for different people. There are several people that can take calls from multiple Q's. When they hit their reports button in the Agent desktop software and go to skills statistics reports it br...

gmorrow by Level 1
  • 456 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Phone Call History

I usually don't post, but I have a customer asking me a question that I can't find an answer to.The customer has 7962 phones, and is asking a 2 part question; can the call history size be increased, and if so what the upper limit is.Any help would be...

I was wondering if I could get everyone's opinion on the advantages of using a full deployment of Extension mobility vs a full deployment of hard phones. Our company has been rolling out each of its sites as EM. However I do not believe everything ne...

dvanzee by Level 2
  • 385 Views
  • 3 replies
  • 0 Helpful votes