IP Telephony and Phones

I am having some trouble figuring out how "1610 through 1655" is going to be translated into a Destination Pattern. I have been banging my head against the wall all afternoon on this. Any help would be greatly appreciated. Thanks!

I have about 20 1800 numbers that ring into IPCC express. I need to label those numbers with the name of the 1800 number so in case they ring to the operator or some other non-ACD user they will know how to answer the call. In my h323 gateway configu...

We are using 3825 router and its 4 HWIC slots are already occupied and we need to add some more FXO cards.How can we install additional FXO cards.

i have a call manager express,,installed on it 2 FXO cards, while all fxo ports are busy, i need a command line configuration to reserve any FXO port for a next call after being unoccupied.

Is it possible from any of the excellent Unity Tools Depot programs to run a report which shows how often Remote VPIM Delivery Locations get used? We have several VPIM connections (via SMTP domain names) to remote locations and I'm curious to see jus...

Hi there,currently we're running "Cisco Agent Desktop 4.1" for "Cisco Unified Contact Center Express 4.1" Build 6.3.1.10 with Windows XP Professional SP2.Now some machines have to be freshly installed with Windows Vista Business SP1 but our version o...

i am trying to install ipcc on a approved cisco box and i getcomputer hardware provided is requieredto install cisco customer response solution its a 7825-H3-IPC

With version 5.1 can you have an agent be associated with two devices? If I am associated with my phone on my desk as an agent can I be associated with a phone at a helpdesk. I want to be able to login as a agent from another phone and receive calls ...

Hi,We are using Cisco Unified Presence Server version 7.0 with CUCM 7.0.We have Cisco Unified Personal Communicators configured and working fine.I am wondering if it's possible, to create presence groups? I know it's possible with CCM, but i wonder ...

Hello,We're currently running CCM 4.2.3 and have a strange problem. When our system was first setup, there were no class of service partitions created so everyone was allowed to dial everywhere. I've been working on cleaning it up but have run into...

i have a cisco 2821 and i am working on ccie voice. i am having a problem accessing the voice mail system. i have set up a piolt number but when i hit the messages button on my phones i does nothing. can anyone help with this?thanks