Other Collaboration Subjects

We recorded a bunch of call handler greetings today. They all ended up having crackling noises. I have a tac case open to resolve this. I was hoping to be able to edit those greetings with an audio application to clean them up and remove those noises...

Yeah me again :-) In the process of solving my earlier issues (thanks by the way - making headway...I ran into a possible issue with our install:<br><br>I had mentioned we seemed to have twin copies of the AllSubscribers, etc. groups - only one of w...

The exchange administrator rebuilt the exchange server that Unity was registered to. This was on 3.0 Unity. This of course stopped Unity from working. A TAC case was opened, and they tried to edit registry to restore this connection. They were un...

Ok, new install, Unity 3.1.3 and CCM 3.1.3a ... TSP 6.0.2 loaded and tested (rebooted Unity twice as per earlier mention by Keith, JIC) ... 16 voice-ports, all added to the AllPartitions CCS (we have three Partitions, 3 site Centralized design) and a...

I have a user who is the primary owner of several exhanges mailboxes and those are assigned in unity.<br>When he access the ActiveAssistant Web Page, he gets<br>"<br>Your Windows Domain Account [EPIPHANY\jdoe] is associated with multiple Unity Subscr...

We're trying to get Unity to leave messages for our Internet helpdesk in a mail-enabled public folder. Obviously, this means it can't be an exchange integrated user because there is none - but i should be able to setup an Internet subscriber with th...

I sometimes need to access the saweb administration page from system that are not logged in using my NT account. Is there a way to be prompted for username and password and not be logged in automatically when accessing SAWEB (And activeassistant)<br...

we are still having problem pinpointing an installation problem with our ms-ads.before i start a tac-case : does anybody know ( and tell me ) , what exactly the plugin-installation-process does, after all user/server information is entered, and in wh...

Hello,I have a situation where in we are implementing VOATM .In this case we are doing centralized call processing .The remote location has a 7200 router with a OC 3 module in it .Is it required to put some kind of voice blade to the 7200 router such...

Hi,Is there a log file where I can see when our WebAttendant users logs in an out of the system?Robert

I have a Call Manager 3.1(3A) Service Pack D. The problem is when a Ip Phone user dials an outside PSTN number, If the number is Busy, the Ip Ohone user hears a message "You must now dial the area code when calling this number" INSTEAD OF a Busy ton...

Can anybody help me ?I have tried in vain to provide MOH to an external caller through a Cisco router configured as an h323 gateway.MOH works fine for the IP Phones on the LAN.Thanks for any replies,Mike

The Installation Guide for Unity V3.1(3) says that if you have 32 Voice Ports or less then you are "licensed" only to install MSDE. We will start with 16 ports and in 2 months will be moving to more than 32 ports. <br><br>Is there any reason that t...

We receive a 15 second delay whe we call an External local call from our IP phones. If the number is an autodial numbr, the call connects immediatly. If we dial a local number not in the autodial list there is a 15 second delay before the call trie...

The BAT tool does not support VG248 import. The new version of BAT does not include this support either. I need to be able to import the appropriate information for 61 VG248's. This is way to many to bring in by hand. <br><br>I can see how to get the...