Dear All, I need clarification regarding Smartnet for Cisco 6506. We have FWSM and ACE module and two power supplies. So for renewing we have to provide all serial numbers or only Cisco 6506 Chasis serial number? Thank You.
A customer asked when reviewing the recommendations for the VM hardware requirements if the 200GB disk space includes space for the collector DB or if additional space needs to be allocated? what is used by the Total Care collector to store the disc...
Hi All,Could someone know why part of Installed-At Site Name in offline inventory report show 'Site Verification Required', customer is very confused that, for this reason, they don't how provide correct address for RMA.Is there any official announce...
I customer asked me today during a demo of the Total Care portal, for running configuration, are the details shown captured at the time the device was reviewed during the discovery service or what would be running at the current time.I thought the in...
Hi allI have a question regarding licensing/Smartnet for WS-SVC-WISM2-K-K9 cardI was told , in order to register additional licenses for WS-SVC-WISM2-K-K9 , you need to use the SN# of the chassis where card will be installed. Is that correct ?How can...
I generated Product Alerts report for my customer and see that "pre-release-485" alerts are found with no Alert Definition URL. Its first publish date is 2014-Jun-05. Not sure if anyone has info? This alert is categorized as vulnerable. Alert IDVuln...
I've recently learned that as an SNTC customer I will also receive the SmartData Advantage capability. Where can I find information on Cisco data privacy?
When doing a demo of the Total Care portal, two questions were asked that I need details on. 1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total...
We are running auto-discovery via CSPC. How do we know if all the cisco devices we have discovered in the CSPC collector are getting uploaded to the SNTC portal? Currently we have 254 more Cisco devices in the CSP Collector then we do in the SNTC por...
Hi, We do have few non Cisco devices we need to keep track also at least using serial number. I saw some HP Procurve devices are able to be collected but we have for instance Riverbed steelhead appliances that are just missing serial number (ie. OS v...
