Community.cisco.com Worldwide
Community
Buy or Renew
EN US
Chinese
EN US
French
Japanese
Korean
Portuguese
Spanish
Log In
MENU
CLOSE
Buy or Renew
Log In
EN US
Chinese
EN US
French
Japanese
Korean
Portuguese
Spanish
All Community
This category
This board
Knowledge base
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
All Community
This category
This board
Results:
cancel
Start a conversation
Cisco Community
Technology and Support
Collaboration
Contact Center
Tag: "skill" in "Contact Center"
Options
Delete this tag for Anonymous in "Contact Center"
Replace this tag for Anonymous in "Contact Center"
Tag: "skill" in "Contact Center"
Currently Viewing: "skill" in "Contact Center" ( View in:
"Collaboration"
|
"Technology and Support"
|
Community
)
24 posts
|
23 taggers
|
First used:
08-18-2017
Latest Tagged
How get total call count specific to a Skill group?
- (
11-01-2018
12:35 PM
)
Contact Center
by
PaulMil
on
03-14-2019
06:35 PM
Latest post on
11-05-2018
02:23 PM
by
PaulMil
4
Replies
2826
Views
4
Replies
2826
Views
Allow supervisors to modify resource skill levels
- (
08-07-2013
12:53 PM
)
Contact Center
by
Jim Jones
on
03-14-2019
12:12 PM
Latest post on
08-07-2013
07:17 PM
by
Jim Jones
1
Replies
979
Views
1
Replies
979
Views
CCX 10.6 call distribution by skill set
- (
02-23-2018
01:42 AM
)
Contact Center
by
Kosi227
on
03-14-2019
05:58 PM
Latest post on
02-25-2018
05:49 PM
by
Kosi227
2
Replies
870
Views
2
Replies
870
Views
UCCX Call Routing Multiple CSQs
- (
02-05-2018
09:13 AM
)
Contact Center
by
Mike Dingman
on
03-15-2019
06:36 AM
Latest post on
02-05-2018
09:30 AM
by
Chris Deren
1
Replies
942
Views
1
Replies
942
Views
UCCX Supervisor Skill Change
- (
12-13-2017
07:32 AM
)
Contact Center
by
Mike Dingman
on
03-14-2019
05:46 PM
Latest post on
12-14-2017
01:21 PM
by
Jonathan Schulenberg
1
Replies
1430
Views
1
Replies
1430
Views
Skill_Group_Interval table
- (
06-05-2012
04:00 PM
)
Contact Center
by
Senthil Kumar Sankar
on
03-14-2019
10:00 AM
Latest post on
07-02-2012
09:46 AM
by
Senthil Kumar Sankar
6
Replies
1148
Views
6
Replies
1148
Views
Skill agent selection not working properly
- (
07-13-2010
09:23 PM
)
Contact Center
by
wagner.coelho
on
03-14-2019
06:03 AM
Latest post on
07-14-2010
02:19 AM
by
Aaron Harrison
3
Replies
902
Views
3
Replies
902
Views
CUIC 8.5 Skill Group Real time, calls in Q >0 when agents ready also >0
- (
08-16-2012
01:45 PM
)
Contact Center
by
CT.Anderson
on
03-14-2019
10:22 AM
Latest post on
09-13-2012
08:43 AM
by
CT.Anderson
3
Replies
958
Views
3
Replies
958
Views
IPCC Enterprise 7.5: Skillgroup priorities
- (
08-03-2010
03:19 PM
)
Contact Center
by
antonio.vazquez
on
03-14-2019
06:12 AM
Latest post on
08-03-2010
10:08 PM
by
antonio.vazquez
3
Replies
1992
Views
3
Replies
1992
Views
Is there a way to add multiple agents to a skill group at once?
- (
10-23-2012
04:30 AM
)
Contact Center
by
piyush aghera
on
03-14-2019
10:43 AM
Latest post on
10-23-2012
06:25 AM
by
Dass Prakash R
3
Replies
970
Views
3
Replies
970
Views
View All
Top Tagged
How get total call count specific to a Skill group?
- (
11-01-2018
12:35 PM
)
Contact Center
by
PaulMil
on
03-14-2019
06:35 PM
Latest post on
11-05-2018
02:23 PM
by
PaulMil
4
Replies
2826
Views
4
Replies
2826
Views
Allow supervisors to modify resource skill levels
- (
08-07-2013
12:53 PM
)
Contact Center
by
Jim Jones
on
03-14-2019
12:12 PM
Latest post on
08-07-2013
07:17 PM
by
Jim Jones
1
Replies
979
Views
1
Replies
979
Views
CCX 10.6 call distribution by skill set
- (
02-23-2018
01:42 AM
)
Contact Center
by
Kosi227
on
03-14-2019
05:58 PM
Latest post on
02-25-2018
05:49 PM
by
Kosi227
2
Replies
870
Views
2
Replies
870
Views
UCCX Call Routing Multiple CSQs
- (
02-05-2018
09:13 AM
)
Contact Center
by
Mike Dingman
on
03-15-2019
06:36 AM
Latest post on
02-05-2018
09:30 AM
by
Chris Deren
1
Replies
942
Views
1
Replies
942
Views
UCCX Supervisor Skill Change
- (
12-13-2017
07:32 AM
)
Contact Center
by
Mike Dingman
on
03-14-2019
05:46 PM
Latest post on
12-14-2017
01:21 PM
by
Jonathan Schulenberg
1
Replies
1430
Views
1
Replies
1430
Views
UCCX Skill Based routing with Location
- (
02-26-2014
01:20 AM
)
Contact Center
by
W S H FERNANDO
on
03-14-2019
01:09 PM
Latest post on
02-26-2014
02:42 AM
by
Gergely Szabo
3
Replies
446
Views
3
Replies
446
Views
Call routing to certain skilled agent driven by caller input
- (
06-10-2013
04:32 AM
)
Contact Center
by
mperreault
on
03-25-2019
07:23 PM
Latest post on
06-10-2013
07:59 AM
by
mperreault
4
Replies
645
Views
4
Replies
645
Views
Export Skill Group Members list for UCCE 8.5
- (
01-02-2013
10:41 AM
)
Contact Center
by
Seth Tavis
on
03-14-2019
11:03 AM
Latest post on
01-02-2013
01:37 PM
by
Seth Tavis
2
Replies
2881
Views
2
Replies
2881
Views
Difference in Handled Calls Between Call Type and Skill Group
- (
11-02-2012
03:54 AM
)
Contact Center
by
saharhanna
on
03-14-2019
10:46 AM
Latest post on
11-21-2012
06:23 AM
by
saharhanna
7
Replies
3903
Views
7
Replies
3903
Views
Adding a skill to a CSQ after a 30 second delay
- (
08-23-2012
05:12 AM
)
Contact Center
by
doylepaul
on
03-15-2019
05:49 AM
Latest post on
08-29-2012
06:31 AM
by
doylepaul
4
Replies
1012
Views
4
Replies
1012
Views
View All
Top Taggers
User
Count
Mike Dingman
2
doylepaul
1
saharhanna
1
wagner.coelho
1
Seth Tavis
1
View All
View Leaderboard
.jpg "Hall of Fame Master"){kind=icon}
.jpg "VIP Expert"){kind=icon}
