TelePresence and Video Infrastructure

Hi I have had 2 issues with  2 SX2 installations that use a VGA-HDMI converter connected on HDMI 2. The problem is SX20 doesn't star when you turn it off and turn it on when converter is plunged.If you unplug the converter, start the SX20 and plug it...

Hi Folks, I have a customer that had his security team change the admin account in his host server that he was using for TMS access.  Now when he tries to log into the TMS web page and gets the User Name and Password request he gets refused using eit...

I've created a new video screen layout for our SX80 with the use of TC Console.The layout was correctly created and uploaded to the SX80, and I can select it from the touch panel.But when I want to force this layout from the webpage I cannot find it ...

First, Thanks all for any help !! My problem started when NetAdmin pushed Java 8 update on all our virtual server. Phonebook server went down (SQL).Current systemTMS 14.3VCS 8.2.2TMSPE 1.1- sql admin restored the phonebook but tms wont connect after ...

Hi Experts,Would it possible to edit the E20 video phone by remotely. If yes, please instruct me the procedures.I'm waiting for your reply. Thanks in advance. RegardsNizam Ahmed   

I could successfully do unicast streaming of the TP call using TCS with windows media server.  I have done a similar configuration for multicast streaming in TCS and windows media server.  I am able to get the multicast publishing point started with ...

Hi All,We have recently deployed a BE6K for 200 users with VCS Control/Expressway, a single Telepresense Server and Telepresence Conductor Essentials. We have full B2B point-to-point and ad-hoc conferencing working without any issues. I have read a n...

Need any troubleshooting suggestion:TMS running on 14.3.2See attached page.Was seeing and collecting call stats until about a week ago and now not seeing any calls from CDR endpoint details???Systems are connected via Https to TMS all normal ... don'...

How come with this unit it is necessary to go in and assign different values on multiple instances just to be able to have a mirrored presentation? Isn't this what the layout function should be doing? As is you have to interrupt a meeting and go thro...

I have an SX 20 that is sending content audio to the far when share content is NOT selected.Also, I am not sending content video when share content mode IS selected. Yes I'm sending video to the input and Yes the 2nd input is set for content and the ...