Unified Communications Infrastructure

Hello, we have an ICT between a CCM 4.2.3 cluster and a 6.1.2 clustercalls from 6.1.2 to 4.2.3 are working fine, however calls from 4.2.3 to 6.1.2 are not going through the cluster.from the trace we can see that 4.2.3 it's trying to communicate with ...

I've been working on the UCCX outbound campaign and was curious about the phone numbers you import. If you import all the numbers and it runs through them all, does it stop? Or does it run through all of them again? I've browsed through the admin ...

What is the dtmf access ID and why is it mandatory when importing users from AD ? When I attempt to import users, it rejects stating no dtmf access id. The script asks how to generate it, based off the phone number. This customer does not yet have...

We are using Cisco Unity 4.2 & would like to know is there any options where user can reset their voicemail password through web? Normally we are resetting voicemail password from the unity server, & would like to give access to user so that they can...

Hello,We just recently upgraded to CRS 4.0(5) SR2, and I have been getting complaints that the "Preferences" icon is not available/visible in the toolbar on the Cisco Agent Desktop clients. I checked the Desktop Admin and made sure that the configur...

Unity 5.0 in VM-only environment with UCM 6.1; Exchange cluster off-box - no Unity inbox.This environment has been up for over a year, but suddenly there are many users with failed send receipts in their in-box when they check their messages. All of ...

Hi,I have a problem in CCM 5.1, in the publisher server, with the CDR service, in more detail with the features services of "SOAP CDR on demand".I restart the service CDR and the SOAP CDRondemand is running correcly,shortly the feature service is in ...

Hello - Attendant Console is configured and has been working perfectly for months, with about seven huntgroups and three or more users per huntgroup, right up until two days ago. I now have one user getting the "intialization of call control failed"...

It's been my experience that the CallConnector Client for Windows is not usable on a Windows 2003 Terminal Server. The software works but since the TAPI config is stored in one global place all users of the terimal server use the same phone/extensio...

Issue Scenario :1. Customer dial the number.2. Agent not available at his/her extension 3. So voice mail read the mssage.4. So after beep sound customer leave the messages on it. 5. Once if agent avail the extension the Message Waiting Indicator not ...

HI i am not able to open in active directory user folder in cisco unity server getting an error stating that system cannot find the file specified facility :win 32id no: c0070002Microsoft active directory -exchange extension .please help me to res...