Voice Systems and Accessories - Small Business

If it possible to monitor a call park location to see why it was dropped/transfered/picked upOur customers reporting that calls that have been parked are unable to be picked up while their customers are reporting the line has dropped after hearing on...

Hi, I'm using SPA 8800(Software Version: 6.1.7(GW)) with Asterisk 10. FXS works fine no errors were noted, but that's for calls to the PSTN after about then 2 minutes of conversation is cut off communication, while in the CLI Asterisk, I see the foll...

everything is fine on phones and PC connecting tthrough SG200 switch but laptops operating on wifi are not getting IP address from UC 320. UC 320 is the only DHCP server - handling voice and data - any pointers?

Hi all,My hardware consists of a Fritz!Box 7270 with latest firmware, a network switch and a Cisco SPA504G handset (running latest firmware).For the last few months, when I make calls I do not hear anything, there is no ringback tone - I only hear th...

Hello,Do I have to buy a 3rd party program to interpret CDR files?If not, does anybody know of any good freeware that I can use?Thanks

I am trying to come up with the best way to connect remote (teleworker) phones to my client's UC560. I was under the impression that any IP phones supported by UC500 could be used as remote phones. When I was trying to configure a remote phone using ...

On the SPA525G2, there is a parameter for both firmware updates (Upgrade Rule) and for auto-provisioning from a server (Profile Rule). I cannot seem to find documentation, including the spa525g2 admin guide, on how to point the phone to request a def...

HiI've just purchased two SPA 303 IP Phones. We have a SIP VOIP subscription with Soho 66 in the UK.I would like to use set up the phones so that they both ring when a call comes in and either can answer the call. Likewise, when one person puts the c...

Hi,We´ve a customer that has experienced two SPA525g phones that will not boot. The microphone button is lit. About every minute the button starts to flash.Any ideas anyone?RegardsEivind Jonassen

Hello.We have five main offices using UC560s connected thru multi-site vpn and are having issues with call transfers.  For example, when one office calls the receptionist at the corporate office and asks to be transferred to CEO, the receptionist ini...

Just getting started with Provisioning SPA8000  and I am wondering if I am missing something obvious.As I see it, the best way to set up and test a new config is to do so on the device using the gui and then retrieve it to 'copy' to other devicesBut,...

i typically don't spend the time to post these sort of things, but after spending 4 hours localizing this i hope to save someone else the trouble.  i think i'm using the 2.1.4 firmware (whatever was recommended to install by the system as of this pos...

I was having problems getting my voice mail to email working with my ISP and had I read on another post that the UC320W supports port 587 with Google's gmail.  I set the parameters to use my gmail account and they are actually the same as the paramet...

We are currently exploring a new telephone system for our small business with 5 phones. As we are an R&D company with people constantly running around the lab the iPhone integration is key for us. Can anyone tell me what Cisco phone system we have to...