Voice Systems and Accessories - Small Business

Have a UC 520 that in CCA, Configure, Telephony, Voicemail window the option for "Direct Transfer to Voicemail" does not appear.I'd like to be able to direct after hours callers directly to VM to save them from having to wait through rings.Thank you ...

I am being told by our technical staff that we configure the expansion port/smartport on the ESW switches as "access point" when connecting other switches to it.It was explained to me that if we connect a nonCisco switch to the ESW, we do this so it ...

Hello all.I have an issue with a UC520 running vers. 7.1.3 with 504g phones running firmware 7-4-3.  MWI is not working.  I have read the other issues related to this and these don't seem to fit our issue.  We have checked the Ephone-dn's and they ar...

I'm trying to update our UC520 and I get the following error soon after the update starts -"Failed to pass FTP traffic test between the device and the CCA PC"I'm trying to install UC520-8.0.0.zip using CCA version 2.2.  CCA is running on a Windows Se...

I have a SPA9000+SPA400 that have been working without problem for a few years.  I recently changed Internet service and replaced a SMC router with an Apple Time Capsule.  I now no longer hear inbound voice on calls.  I have both Linksys IP phones as...

Hi,I bought a Cisco SPA525G and don't know how to register it with a Innovaphone IP800 PBX.With a Innovaphone IP telephone i have to configure a name (for example ip-tel-01) and a number within the telephone and then a new user object for the telepho...

I am trying to setup two offices that have a VPN connection to each other - each office has a SPA9000 and SPA400 combo.  I would like to be able to dial extensions between the sites, but am unable to locate any doc on how to setup a site to site sip ...

Hello,I purchased 4 Months ago an SPA942 phone.Yesterday this phone stopped working as follows:Applying power to the phone (using the 5Vadapter, not POE) causes it to try to start, but the phone just sits with the MWI light on, the 4 Line buttons in ...

The 524G never says anything else but initializing network.  I am not sure if it ever worked.  It is connected to a UC500.  I tried entering the phone in the CCA but that did not make a difference.

If your aren't logged in to your softphone, SnR calls go right to the voicemail box on your UC500....Is there any way to make SNR work when the softphone is not on/registered?  Obviously it's a non issue for hard handset users, but for CIPC users- le...

Is it possible to make an overlay button have a silent ringer?  I tried button 2s24,25,26  but that did not work. I was just guessing...I thought there was a way to make an overlaid button silent. Please advise.( I cannot use an octo line as it is a ...

Does an octo line follow a call-forward night-service command? I tested it forcing the system in to night mode with my night code, but it didn't work. Maybe I have something off somewhere...Stacy