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Does Webex Contact Center integrate SDKs of Jabra, Plantronics etc into their Browser, to allow Headsets to accept CC calls using the Headset buttons? I could not find anything on it, so i would assume not?
When I try to log in an agent on the Finesse server of UCCX 11.6, I get this error:Authorization failed. Contact your system administratorWhere's the problem coming from?Also, our CUCM version is 11.5
I need to make changes to existing agents listed in the Webex CCE portal. Is it possible to execute a bulk edit for agents there or is it an available option in configuration manager to perform the same function?
I started exploring the Webex CCE Portal Callback, which is better compared to the CVP based CCB.I am trying to build a custom reports for the Portal CCB but wondering where the all the real time and historical data is stored for Portal CCB ?
Hello Team,We have noticed that the Client Tools Connectivity, Client Tools SDK, and SQL Client Connectivity SDK features are no longer available in the SQL Server 2022 Standard installation media when installing SQL Server.According to the Cisco PCC...
Not a question only for WxCC, but the use case is there: When an Agent starts an outdial call, he first has to accept it in his Webex Client. Is there a way to eliminate this additional click by somehow being able to enable Auto Accept in the Webex C...
We have a application/script that if there are no agents available the call is put into the "queue" step but is never answered even if an agent becomes available. From the Finesse interface the call is never placed in the Waiting Calls column. If a...
Hi,We have two UCCE PG sites configured as an Active/Standby pair.One of the sites is not very stable, so we want Site B to always be the preferred/active site. If the PIMs fail over to Site A due to an issue on Site B, we want them to automatically ...
From Supervisor Desktop, user unable to Filter the recordings on a per user basis. When entering an agents name, nothing comes up.Please help on this?The supervisor can listen to recordings using the following path:Sign in to Supervisor Desktop.Sele...
Cisco announced EOL of Webex WFO. We are preparing migration proposal. Few questions:What is the migration strategy for customers moving from Webex WFO to Webex AI Quality Monitoring?Is historical WFO data migrated as part of the transition, and will...
Hi all,I have a question regarding the callback functionality of WxCC.Currently when a callback is activated, the agent will be presented with the callback and when the agent answers this call only then an outgoing call will be placed to the caller. ...
Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...
Dear All,I have UCCX 12.5 SU1 in HA and planning to upgrade to version 15.. I already upgraded CUCM in version 15 through import export feature, As VM specs for CUCM 12.5 to Version 15 is different.The virtual machine specs again different for UCCX ...
Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...
