Contact Center

Hello,I need to use Agent State Change API.It is used with a Service App token. App is made by a Licensed Administrator.Any API is working for examle List address books.But in case of Agent state there is 403.In description I found this, bit there is...

We run UCCX 12.5(1) (build 12.5.1.11003-511, no ES or COP installed) with CUCM 11.5(1)SU2. The plan is to patch UCCX first, then migrate CUCM to 15 with Fresh Install with Data Import, keeping the same hostname, IP and domain.What I understand so far...

Has anyone used this migration tool?  uccx-to-webexcc-v3.4.jar.sgn.Here is a description of the tool:Discovery Tool is used to collect current configuration data from the UCCX servers in a "Read-only" manner and convert it into WebexCC discovery docu...

Dear All,We are currently running Cisco UCCE 12.6.1 on Windows Server 2016 with SQL Server 2017. Customer is planning to upgrade only the Windows and SQL 2019 retaining the existing UCCE 12.6.1 version. The UCCE application upgrade to a later release...

A customer-premises voice infrastructure consists of two Cisco ISR4431 routers operating as CUBE/SBCs and two Cisco Firepower FPR1010-NGFW-K9 firewalls configured as an Active/Standby HA pair. The site has two independent broadband Internet connectio...

Hello, We are setting up PCCE 12.5(2) to upgrade from PCCE 12.0. We finished the creation of the VMs as well as some configurations. We just need to do Set Deployment Type PCCE 2K. We are then asked to enter credentials: CUCM -> CVP -> CCE -> CUIC ->...

Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...

Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...

We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...

Is there any way or has anyone developed something which will give an on screen indication to Agents that they are in RONA without having the WebEx CC screen or desktop app open?  We have created our own Secondary Ringer to help staff hear a call com...

Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...

Hello, I'm relatively new to WxCC Analyzer reports and come from a CUIC background.  In the CSQ All Fields report, we need to split the consolidated Interval column into two separate columns so that date and time metrics can be reported on and filter...

Hi everyone,I am working with Cisco Unified Contact Center Express (UCCX) and have an external MRCP ASR/TTS server integrated with UCCX. The MRCP services are currently in service and working.My requirement is as follows:A caller calls the UCCX appli...

hello, in my lab i have integrate uccx with ccp without any problems and everything is ok.But when i try to send an email from outside the mail still on ccp and not delivered with cisco fineese and in my fineese it showing "There are no active chats ...