Not a question only for WxCC, but the use case is there: When an Agent starts an outdial call, he first has to accept it in his Webex Client. Is there a way to eliminate this additional click by somehow being able to enable Auto Accept in the Webex C...
Forum Posts
HiWhat report and or avenue can be used to determine which agent received an email and if they replied. Thank youZyra
Hi everyone,I’m working on an internal tool that manages XML files stored under UCCX Application > Document Management.The XML files contain simple data like:<Prefixes><p0500000000>Y</p0500000000><p31234>Y</p31234></Prefixes>I am trying to update one...
Resolved! Cisco Unified CM Authentication Failed because of CCMAXL Exception. CUCM 10.5 and UCCX 12.5
I am trying to integrate uccx 12.5 with cucm 10.5, In cucm i have created axluser with Standard AXL API user access and super user access. I have logged in to the appadmin page when i gave cucm ip , axl user credentials for integration i get the erro...
Hi Team,Please assess the feasibility of the following requirement in ECE 12.6:When a customer sends an email to the business email address, their phone number should be included in the email body or in custom headers. ECE should capture this informa...
I started exploring the Webex CCE Portal Callback, which is better compared to the CVP based CCB.I am trying to build a custom reports for the Portal CCB but wondering where the all the real time and historical data is stored for Portal CCB ?
My company is evaluating Cisco Webex Contact Center as a potential contact center platform, and I’d like to hear from anyone who has real-world experience with it.I’m especially interested in feedback around:Implementation experiencePlatform stabilit...
Hi, I have a question.Does Cisco Finesse subscriber show queues live data report when publisher is alive? or it shows error?My publisher node is working and all agents can see queues live data, but when they login on subscriber node they see "Error L...
We’re evaluating how to configure supervisor/admin access in Cisco Finesse without tying accounts to phone lines. For those of you in government or public sector environments, how are you handling non‑agent supervisors or admin‑only access? We curren...
Hi Team,Does anyone run Crowdstrike agent on PCCE and ECE Servers and if so, were you need to stop or remove Crowdstrike agent before installing PCCE or ECE ES patches?Does Crowdstrike agent interfere or stop installing these patches?Thanks.
We have set up a customer that has Customer Assist for their call queue a report that shows call details and wrap up codes. On this report that is generated daily, it seems not all of the wrap up codes are generating on the report, even though the ag...
Hi Team,We have a Cisco UCCX HA deployment running version 15.0.1.10000-27.Following an upgrade from UCCX 12.x to 15.x, the system was operating on an evaluation license. When the evaluation period had 5 days remaining, we installed a temporary licen...
Hi everyone,I’m working on an internal tool for Cisco Unified Contact Center Express (UCCX) that needs to read XML files stored under Application > Document Management.The XML files contain data like this:<Prefixes><p0123456789>Y</p0123456789><p0123...
We are running the PCCE 2K model with Windows & SQL 2019. We are now planning to upgrade only Cisco Applications to 15.0, without an OS/SQL change.The customer wants to change the OS/SQL after a few months. According to the Cisco document, this appro...
Hi,We want to use a WxCC flow to automatically answer calls outside business hours. The caller can leave a message describing their issue, and a Jira ticket is then created via an HTTP Request node.To record the message, we're using the Record node. ...
