Im trying to build a WhatsApp Flow and i got it to somehow work, but im struggling to understand and properly debug it. For some reason, the debug is telling me that the Queue Task node fails because "status : 4002 , desc : value is mandatory , n...
Forum Posts
I am working on a Cisco UCCX script where multiple menus are played to the customer. When the customer ends the call, I want to send the customer information to an API.In UCCE, we use the EndCallInterface to handle this, but I want to achieve the sam...
Somewhere in the past, I set up a notification in Calabrio.Now I want to change who receives notifications, but I can't find the list of recipients.I think I'm in the wrong placeCan someone point me in the right direction
Hi community team, I currently install PCCE lab and I'm stuck on step 18 of 21. I want to specified I already read the following community posts: https://community.cisco.com/t5/contact-center/pcce-error-on-step-system-inventory-creation/td-p/3701033...
Resolved! Options for certifcates for REST server
I have a UCCX script which places REST calls to an HTTPS server. The certificate on the HTTPS server changes frequently. I am wondering what my options are, other than manually uploading the new Tomcat-Trust certificate each time it changes. 1) Is it...
Does anyone know how to integrate a third-party chatbot with Webex Contact Center? Kindly let me know.
Hi We have upgraded some 12.5(1)SU3 UCCX systems to the newest ES07 due to the security CVE-2025-20354 (CVSS-score: 9.8). After this we have discovered that we can no longer upload UCCX wav files. We can download an existing file, upload it again, a...
Dear All,I have UCCX 12.5 SU1 in HA and planning to upgrade to version 15.. I already upgraded CUCM in version 15 through import export feature, As VM specs for CUCM 12.5 to Version 15 is different.The virtual machine specs again different for UCCX ...
Looking to automatically pull or email the live chat transcript once the session is over. Not sure how to configure that in Webex Connect flow.
Resolved! WxCC Business Hours Override
I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...
Hello, good day. My question concerns the compatibility of Nuance Speech Suite with UCCX version 12.5 SU3 or UCCX version 15. The documentation for both UCCX mentions Nuance version 11.0.12, however, the Nuance download page only shows version 11.0.1...
I have created a CSR report to capture all calls. The N/A queues have led to many questions for me and my team.What do these calls represent?Many of the termination type "self_service", which I was told it indicates that a call ended because the cust...
Hi I'm part of a group where we have about 10 UCCX HA clusteres that we manage. In the last couple of months I have been boxing with TAC regarding that we found out on a system, that the scheduled purge had stopped running. When you look at the do...
Is it possible to call a VXML application using a task from webex connect? Flow is like Email flow from webex connect --> CCE create task node -->CCE DN --> CCE calltype --> ICM script --> Run external script node to call VXML application ( which wi...
Resolved! ECE APIs with CVP VXML Application
Hi All,I am trying to use ECE APIs with VXML application and have started testing in Call Studio, which seems going well. However, I would like to know if anyone has done similar development and can shed some light about what can go wrong or what to ...
