Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide: Name - meta...
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Hello Experts,We want to pass metadata from PCCE-Finesse to CalabrioOne.We used the HTTP POST API call to https://calabriocloud.com/api/rest/recordingcontrols/metadataand pass the JSON body:{ "acdServerId":"13", "acdId":"6174", "metadata" : ...
Good Evening,I've noticed a series of numerically titled "New Folder"s in the Script Repository of UCCX 8.5. The creator is Null and last update date 01/01/1970 quite clearly these have been orphaned in the database. However when I try to rename o...
When browsing to the finesse login page I'm getting prompted to identyfy myself with a certificate, and a selection of local client certificates are listed,whether I select one, or press cancel the site loads fine and works normally. The server has a...
Hello,To automate the initial setup of new services (e.g., UCCX, new SIP Trunks to a third party) on our Cisco Unified Communications Manager (CUCM) 14 cluster, we are using the AXL API via Python. Before we can use AXL, we must manually upload the a...
Hi Team ,I need some help in pulling the query information in a single report. I have a query where I can pull data for the call got blind transferred to destination script only .below is the query I am using to pull the data for the total call trans...
Hello,I'm trying to create a UCCX script that directs calls to a specific number and, if the call isn't answered within 20 seconds, terminates the call and sends an email notification to the user with the text "Missed Call from EXT#...". While my cur...
getting Unable to parse expression;no formula entered when trying to define place call parameters.Its a simple function to send a call.error attached not sure what i am missing here
Hello I created outbound campaign and trigger and so on. now when start creating script only for play prompt it should add Get Contact info + place call or just play prompt??
I need help in a script. I created a string, integer, and a get reporting statistic. What this does is it is suppose to see if the agent is in a ready state if true it goes to the go to Q1 if false it goes to the call redirect. I can't get it to w...
Resolved! UCCX CUIC Report on User Input
Is it possible to create a report in CUIC based on user input from a call menu. FOr example to see how many users are pressing 1 or pressing 2?
I am new to WebexCC and have previously worked as a UCCE engineer. We are currently facing an issue when changing the email ID of any active user. As per the customer’s request, we updated the user’s email ID. However, after the change, those agents ...
Hello, Can anyone advise what the red X means in the screenshot below? There is no 'unskip' option available in the properties of this specific element. Thanks in advance.
Hello,Is it possible to configure a single script where valid key inputs automatically interrupt a prompt and move to the next step in a script, but all invalid inputs do not interrupt a prompt?I understand you can disable the Barge In feature. Is it...
Hi All,I am trying to use ECE APIs with VXML application and have started testing in Call Studio, which seems going well. However, I would like to know if anyone has done similar development and can shed some light about what can go wrong or what to ...
