Contact Center

Does anyone know how to integrate a third-party chatbot with Webex Contact Center? Kindly let me know.

Hi  We have upgraded some 12.5(1)SU3 UCCX systems to the newest ES07 due to the security CVE-2025-20354 (CVSS-score: 9.8). After this we have discovered that we can no longer upload UCCX wav files. We can download an existing file, upload it again, a...

Looking to automatically pull or email the live chat transcript once the session is over. Not sure how to configure that in Webex Connect flow.

Hello, good day. My question concerns the compatibility of Nuance Speech Suite with UCCX version 12.5 SU3 or UCCX version 15. The documentation for both UCCX mentions Nuance version 11.0.12, however, the Nuance download page only shows version 11.0.1...

I have created a CSR report to capture all calls. The N/A queues have led to many questions for me and my team.What do these calls represent?Many of the termination type "self_service", which I was told it indicates that a call ended because the cust...

Hi I'm part of a group where we have about 10 UCCX HA clusteres that we manage.    In the last couple of months I have been boxing with TAC regarding that we found out on a system, that the scheduled purge had stopped running. When you look at the do...

Is it possible to call a VXML application using a task from webex connect? Flow is like  Email flow from webex connect --> CCE create task node -->CCE DN --> CCE calltype --> ICM script --> Run external script node to call VXML application ( which wi...

Does anybody know how to add a non supervisor SSO users to CUIC? You can add non supervisor users with LDAP but I have not found a documented way of doing it with SSO. My customer uses SSO and wants some of their agents to have access to CUIC. I cann...

We are trying to build a script in Webex CC that collects digits (enter your phone number), then dials the external party, plays a greeting "this call is being recorded", then drops off, leaving the original and external party connected. We tried thi...

i am proposing a UCCX contact center express solution to my customer and he asks for CRM integration with UCCX also i provided on prem BE6000M CUCM and A-Flex 3.0 Enhanced License , However i am confused of integration with CRM as it says non-include...

I am looking to add a termination reason category for the CSR report. I was able to add it for a dropped call summaries report, which is under the agent report category. When I ran the CSR report, I was finally able to get all calls, including contac...