IP Telephony and Phones

Hi I'm trying to troubleshoot a complaint that dtmf tones are not recognized at the ACD menu. The complaint alleges the callers are from 2 specific area codes. The calls come in on an analog trunk and are then sent to a route point to IPCC 4.0(5). Ca...

hi all,i'm searching o software that monitor calls from a voice gateway, by giving the number of simultaneous calls for 15 days for exampleBest regardsMed,

Hi all,During a UDP BAT import , I got the following error :"<UDP_NAME> Could not position within a file via an index"How could we interpret this message ?best regards,

Customer has a UC520 trying to separate only 911 calls between two sites. Remote site has a gateway with fxo port. This is the set up I used and when the customer at hartford end calls 911 it goes out the wtby end instead of out the pri. Happens eve...

Hi allCan you please confirm the correct configuration for a new E1 card install. Currently I have 1 30 channel E1 installed in the 3825 VG. I am assuming all I will have to do is add the controller and timeslots and I should be good to go. Then just...

Hi Guys, Just configured qsig between a 3845 and siemens realitis DX which works fine.. but i just realized that after channel 16 is selected when you try placing another call you'll hear a busy out tone. dubug shows that no channel is available. th...

Hi,I have a CUCM 7.1.2 and a 2811 as H.323 gateway. Say there's a voice-port on the gateway doing connection-plar to extension "1000". What would be the best way of redirecting all incoming calls after 6 pm to another extension?Thanks in advice.Regar...

I have 2x3845 with CEM E1 connecting to NEC PBX. the CEM circuit is up but i can't perform loopback test to the PBX to other PBX side.I tried to use loopback network forn the E1 router controller, and i am getting nothing at the PBX site.loopback loc...

Has anyone worked with this particular solution? I know that it overlaps with SNR in CUCM to a certain degree and with the Black berry MVS solution there are definite similarities however I am particularly interested in the caveats of this solution. ...

At the moment the PC port settings in all 400 phones at various sites of this customer are all 100 / Full. They did this for a reason during implementation when they had some odl PCs.Now they have installed new PCs in these 400 sites and the new NICs...

I have request to use speed-dial to extension in other company.So once the user of IP phone press the speed-dial button the call should be forwarded to PSTN then >>> PBX >>> exact extension.I am planing to do this using comma in the pots dial-peer.li...

Hi, we have issues calling out from MeetingPlace Express to landlines and mobiles. Extensions registered to the CCM have no issues. This is a strange one as in the past when a call out failed and the meeting was ended the MPE succesfully called the ...