I am trying to integrate the sopthone w/ our corp directory . I am wondering, on the directory service page on the softphone client, in the server name box, do you use the ip address of CCM listing on port 8404. Or do you input the LDAP server ip...
Is there any way to see what keys/buttons a user is pressing when they are interacting with a call/directory handler? We are getting complaints about our new phone system and I think that the problem is user error and I just want to verify this. th...
I'm working with CRS 3.03 and I have 2 problems: one with Cisco Desktop Agent and one with ICD. 1. PROBLEM WITH Cisco Desktop AgentWhen a call-center operator that uses Cisco Desktop Agent doesn’t answer a call and his phone rings with no answer, the...
Hello,I have my Callmanager cluster integrated with Active Directory. However, my Subscriber does not seem to be working correctly.When I browse to CCMAdmin on the subscriber and select User, Add New User I get a message "Couldn't create user obje...
Does the 7910/7912 phone have the capability to have multiple ring tone choices like the 7960/7940? On the set, when I select SETTINGS and scroll to ring types, the only choices given are Chirp1 and Chirp2. We are on CCM 3.2(2a). My 7910 phone lo...
Can anyone give me a really easy document on setting up personal fast dials service that is tried and true? I am having some difficulty following the cisco document getting this to work. We are using CCM 3.2 and users really want to be able to set ...
I am trying to get a better understanding of the relationship between voice mail ports, pilot numbers and profiles that were introduced in CM 3.2. I had the following questions:1) What is the purpose of assigning a CSS to a Voice Mail Pilot Number? ...
I am working on a new IP Telephony deployment, and I am trying to setup the call manager and unity, so that when users from outside the network dial the company main number, their calls are immediately forwarded to the call handlers I have designed i...
I have a MGCP gateway with a PRI line that appears to have a stuck call.The show voice call shows this:1/0:23.22 g711ulaw n S_LFAX_WAIT_ACKIs there any way to disconnect this call without resetting the whole gateway?
Hi. I have some ATA186 registered to my GK(Cisco 2600).and I have a Cisco AS5300 registered with that GK. It is working correctly (I send calls through the ATA and terminate them at the AS5300) . I have a client that has an AS5300 too bu he does no...
On a 2.4.6 Unity w/ NT4 and Xchg 5.5 joined w/ Exchanges 2000 email server the administrator claims that he added a user on Friday AM and in the afternoon it was missing , so he imported it again and the same thing happened on Monday. When I dialed i...
Unity 3.0(2): Trying to add a new subscriber, get the above error message. It's a brand new one to me and I can't find a reference to it in the book. Any direction would be greatly appreciated.<br><br>
In a stand-alone unity configuration ( no unified messaging), is there a way to send a copy of the voice mail to the subscribers smtp e-mail inbox?I had it working in my lab by creating a new contact in active directory with the users e-mail address ...
