Running CCM 4.1(3)sr1, We are configured to load balance w/ 3 Attendant Console users. When all 3 are logged on all works fine, first call comes in and goes to Line 1 of the first operator, 2nd call if first is busy is presented to the 2nd operator a...
I'm trying to eliminate the worry of Unity being unavailable for certain call flows. Currently, I have some DN's that have translation patterns to a CTI Route point based DN which forwards directly to voicemail. On the Unity side, I do a call routi...
Hi,My tcp 1720 port is bound to a gatekeeper trunk and i also need to use h.323 gateway not via the gatekeeper.can they be used on the same server somehow ? currently the tcp connection coming from the gateway is refused.Thanks.
I'm using a MC3810 (IOS 12.3.15b) with a single FXO port as a gateway to my network. It is, obviously, an H323 gateway. The call gets PLARed to a Unity call handler. But, when I enter an extension during the greeting nothing happens. It's as if U...
HelloWhen I use the CDR analys and Reporting application and try to make a user report for the bills. I do not see the CDR of the forwarderd calls.For example when a user has forwarded the phone to his mobile number, I cannot see any CDR. So it look...
When using the barge feature I have noticed that both participants of the existing call hear the barge originator speak. Is it possible to disable this for the external caller, so that only the barge target hears the barge originator?Thanks,Evi.
I have a problem where a phone call will have every other word getting dropped. This happens randomly.running Callmanager 4.1 (3) sr2 and Unity 4.0 (5).I have had telephone service company test the lines twice but they dont see any Interference. I ha...
Folks, We have about 3 clusters right now with a full mess, we plan to add more ccme and ccm clusters as we move forward, i need to recommend a GK platform to my boss that will scale upto 5 calls per second. We do not have a lot of traffic . Pl...
Hi, I'm looking for a way to get information about a phone (specifically phone extension) using it's ip address. I know devicelisX.asp on call manager which gives us some information about the phones but does not include phone extension number. Hitt...
Hello,I have problem about connection between VT Advance and PC.icon tray displayed the exclamation mark. i think this mark meaning connection problem between VT Advance and PC, that is, not sync both of them.How can i troubleshoot this issue?Regard,...
As you know, we can use the Department Name to search a user from Global Directory using Advanced Search Option. Only three options (FirstName, LastName & Number) are provided in the Corporate Directory of IP Phone.What I want to do is to add or use ...
Hi all!I recently installed MobilityManager 1.1.1. When a call is placed to a "celular-shared" DN, the celular starts to ring but one second later, it stops without touching anything. Viewing the logs, appear a mesage "couln't set rtp parameters. Dis...
