Physical Security

Hi,I have got a CIVS-IPC-2500 camera and it is not working on POE switches.All the other cameras of the same model are working ,except this one camera.It works when the power is manually connected.Please advice if ther is some setting to be done on t...

My question is about motion recording.  When the system is configured to record by motion it looks like it does so in 1 hour loops – how can you change that or access/search archives older than one hour?

Hi all,I was wondering if anybody has seen this. It started happening when we upgraded to VSOM/VSMS 6.3. We are running XP SP3 and IE 7 on our client machines. Since the upgrade, if you open IE and log into the VSOM and let it sit for about 15 min. I...

Hi all,I have Cisco CIVS-IPC-2521V Camera's. Can i use those camera's for outdoor purpose in temperature between 30 to 50 Degree Celcius and in Rainy weather ?If not is there any housing or cover available for this camera so that i can fix them outdo...

DearI have installed 24 cameras Cisco and in a 1RU server VSMS 6.2.1/VSOM 4.2.1 .I can see all the cameras via vsom but only in the LAN of the building . I have configured NAT for the server VSMS / VSOM .Now I can access from outside of the build...

Hello,I ran across an issue during the install of VSMS 6.3.1 on RedHat that needs to be addresses in the install documentation. The install doc does not make a reference to requiring a partition for the archive storage. If you install using the defau...

I was wondering which material from cisco would have information on how to control a camera with a device (usb/serial joystick).   Also, can you just control the cameras with the joystick or is there a way to change views on the virtual monitor?  If ...

Hi i have CIVS with Cisco IP Camera 4300 series. Can anyone tells me how to configure motion detection in CIVS.Requirement: Camera should archive the clips in VSOM when there is a motion detection.

My goal is to setup an IP camera that can be broken into two different feeds. One being a direct feed and the other a child feed. I have setup the IP camera and gotten it to connect but the "stream_type" listed in camera feeds is called "dual 1". I w...

Has anyone come accross this issue when upgrading to new code that from 1.1.0 to 1.2.1 Trying to upgrade a 4500 camera but every time I go to upgrade the firmware I get an error message… Active X initialization failed I used two other PC’s and same r...

Has anyone had issues with the new code 6.3.1 VSOM IE8 32 bit explore windows freezing the camera views?  Ever since I went to the new code 6.3.1 on my server and I restored my monitoring machine from XP 32 bit to WIN7 64 bit machine. the IE 8 widows...

When we set motion detection up for the four CISCO cameras on the media server the cameras seem to record all the time. Is there a way to have them only record on Motion?

Hi,Actually our customer need to integrate IP surveillance system with Fire system.In the user guide of the VSM 6.3, i found that there is a Device Trigger which means that the event will be triggered based on an external device.But i am confused abo...

Is it true that the Virtual Matrix comes with one free client license?Thanks,Maya

Hello,We have added our first PTZ to our deployment. We can connect to the camera via a web browser, but we are getting endpoint error in VSOM. We treated it like any other IP camera, selected the driver from the dropdown, and made it a PTZ. Anything...