I have gotten access to my customers SNTC portal, but i cant see the company name in the portal yet, the approval went through on Monday, its been 48 hours.
I was trying to put a valid cert on my CSPC server, but I somehow messed the process up. Now when I try to go to the server web interface I get the error message below. How do I get a valid cert on CSPC or at least default the cert so the web page lo...
I have multiple inventory collection delta reports for different customers where their "summary" downloaded page is blank (showing all "0"s) for added, deleted or changed inventory. Both snapshot uploads timelines are valid and have data. Can you h...
we trying to get access of our customer's smart account. When we requested for the access through Cisco Portal (https://rpfa.cloudapps.cisco.com/rpfa/profile/smartaccount.do) for an existing smart account, it is picking up some other business name fr...
Hi, I'm unabled to import .csv file in SNTC. Each time I try, I've got the error : "Import Errors: Operation could not be complete. [Unable to perform the operation = File Import failed. Error in CSV headers.]"Here is my .CSV format : Hostname,IPAddr...
Hello, we are having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. Could you please recommend us how can we resolve this please?
Hello, I have an issue where a customer is trying to remove Customer User and API User access from themselves. They also cannot remove the Start Date field that they had set in the past.
When I try and sign up and join this smartnet, it gives me an email with the message below: "Thank you for contact us It looks that your profile had not been updated and the company name was missing in your profile and the address of the party id doe...
One of my customers granted me access to their SNTC portal as CBR Role and its been more than 36 hours and its still not showing under my SNTC login. is there anything on backend ? or anything on my side that i can check?
We recently renewed SMARTnet on a group of devices, and for whatever reason the devices were listed under two different contracts. Initially neither one was showing under my contract access under my Cisco profile manager. After being instructed to c...
Was walking a customer through adding access to some of his team via CSAM and one user gave error that he was already associated to another company name within the same hierarchy and wouldn't let us proceed. I can share details in DM
Hi team, good afternoon. We are in the process of getting the SNTC portal activated with a customer and he asked the following: "-Does the old data need purged?-Our engineers found that there was too much administrative overhead because SNTC never go...
We have several CSPC Collectors that we cannot access from services.cisco.com. We follow this process: Manage Collectors so it lists them all.Click on the 1 in the Collector Count column.Check the box to the left of the Collector ID number.Select Acc...
Hi Team, We have planned for a CSPC installation in a VM in our environment, Downloaded the latest version:https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.8 However we do not see a OVA/OVF file to proceed with VM.Coul...
I assisted a customer in SNTC registration yesterday morning and it has not gone through yet as he is unable to login to the portal. Can you assist in pushing through?
