I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there shou...
Hello Team,We are having some error messages such as `Status Revalidate´ in CSAM when registering the Cisco ID of the partner under External Roles and Administrators. Could you please provide support?
Hi,I have a problem generating a certificate in portal services of the cisco.In the left pane, I select Library --> Administration --> All Collectors, but nothing appears. I've been trying for several days.Thank you,Achiles.
Hi,What is the procedure for us to update the address of an SNTC contract?Thank you,Achiles.
Hi Cisco, After collecting information and upload for the two ways ( Upload and Import ) the information of Serial Numbers is not displayed. How we can solve it? Regards, Maurilio
Team customer request Account last week and we still not seeing the onboarding on services.cisco.com Customer name not showing up in services.cisco.com Please help, urgent
Hello,Find attached picture that i am having when i am associating my Cisco Id and email when i am assigning Role to User Outside of My Company.Could you let me know why is this problem happening and what should be done to resolved this process.Regar...
Hello, we did a recent and successful upload today but under the Upload Processing, we cannot see the latest upload.
Hi,what is the difference for support (and TAC processing), between these variants (SNT support all for ASR1001-X):1. one ASR has only CON-SNT-ASR1001X2. one ASR has CON-SNT-ASR1001X + CON-SNT-SLASR1IK (and additional cost) Thanks in advance.
Is there a detailed description of Smart Net Total Care without RMA (CON-SW service) ?The Datasheet (https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/smart-net-total-care/datasheet-c78-735459.html) has just a short descripti...
When customer logs into the CSAM tool, a Pending legal agreement notice appears, with instructions to to click on Review Legal Agreement below. There is no link that appears, despite clearing the cache and the browser being Chrome/Firefox. How can th...
Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.
Hello! Our CSPC collector is not uploading the collected data to the portal. We are running version 2.8.1.7, but it is failing since the previous version. I first tried the upgrade as a possible solution. The following job log from the GUI interface...
Hi Cisco I was trying to get my SNTC portal up and running,to start, i put one IP in my CSPC and got the IP in my managed devices (discovery went fine) then i ran the collection and that job also went well. after clicking on upload, I got the foll...
I have a customer that still has their CCO ID associated to their old company name and can't change it. They also do not have access to their old DA at the old company. The customer has a new SNTC Portal at his new company but his DA can't associat...
