Smart Net Total Care Portal and Collector Discussions

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Hello,Find attached picture that i am having when i am associating my Cisco Id and email when i am assigning Role to User Outside of My Company.Could you let me know why is this problem happening and what should be done to resolved this process.Regar...

clebe0001 by Level 1
  • 474 Views
  • 1 replies
  • 0 Helpful votes

Is there a detailed description of Smart Net Total Care without RMA (CON-SW service) ?The Datasheet (https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/smart-net-total-care/datasheet-c78-735459.html) has just a short descripti...

Hello! Our CSPC collector is not uploading the collected data to the portal.  We are running version 2.8.1.7, but it is failing since the previous version. I first tried the upgrade as a possible solution. The following job log from the GUI interface...

accarlson by Level 1
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  • 5 replies
  • 0 Helpful votes

Hi  Cisco   I was trying to get my SNTC portal up and running,to start, i put one IP in my CSPC and got the IP in my managed devices (discovery went fine) then i ran the collection and that job also went well. after clicking on upload, I got the foll...

I have a customer that still has their CCO ID associated to their old company name and can't change it.  They also do not have access to their old DA at the old company.  The customer has a new SNTC Portal at his new company but his DA can't associat...