Hello, I need to give access to other Cisco accounts to download software for which we are contracted. However, when trying to access CSAM to add those accounts I am prompted with "You are not authorized to access this resource". I am currently logge...
Forum Posts
Resolved! CSPC issue with UCS Servers
Hello,I'm running CSPC version:2.8.1.4, Im able to collect all devices information using SNMPv2/v3 except for UCS servers, Its already discovered and managed on CSPC, but the serial number does not show up from CSPC for all UCS servers. (C220 & C240)...
Resolved! Clear out inventory and start again
The inventory upload process added everything with the same host name. How do I clear out everything I currently have in my inventory and start again?
: Does the Smart Net Total Care portal support displaying a device’s configuration data submitted by the SolarWinds collector?
We have the CSPC Application/platform running for our infrastructure. In working in there today, I see that there is an update that is available to update the unit from 2.8.1.4 to version 2.8.1.6. When I click the upgrade button, it comes back with a...
Resolved! Cannot find kvm image of CSPC
Hi all:We are trying to download a qcow2 or OVA file for CSPC but we only see the .zip installation pack on the download center, can anyone tell me if we have that option for run the cspc in KVM applaiance?Sanapshot attached.Thanks in advance
Hi there, My customer has five ASA5510 but only one of them has the serial number collected. The others 4 has blanked space, no serial number collected. How can this problem be fixed? Regards
Hi there, I have another customer with informations that are missing, there is only hostname, IP and Product Family filled:There is no serial number, product ID, product name... And we need those informations to get our job done right. We need some h...
Hi, Can somebody explain how we should proceed ? i am lost .. Lets assume two situations about LAN switches (older 2960-2850 + new C9K) and Routers (11xx and 4xxx) :- when we have a maintenance contract- when we do not have Are we entitled to perform...
The customer has issues with the portal not updating the inventory. Who can I reach out to or who can help the customer get this issue resolved? Thanks for your help.
unable to update SmartNet patch from 2.8.1.4 to 2.8.1.8HI, Just trying to upgrade the CSPC collector from 2.8.1.4 to 2.8.1.8 but after initiated status, it then just refreshed and the status is back to Not scheduled. Any ideas on how to fix this issu...
Discovered devices are showing the Hardware/software including Serial Number and Software details in CSPC Collection GUI.Due to some Firewall blocking, Automatic uploading to SNTC was broken. In mean time, I have exported from Collector and Manually ...
Does anyone know the list of file extensions used by CSPC to do the inventory upload and software update downloads? I have to request an exemption to allow these extensions through our web security gateway. Also, does anyone know if CSPC does cert pi...
HI, Just trying to upgrade the CSPC collector from 2.8.1.4 to 2.8.1.8 but after initiated status, it then just refreshed and the status is back to Not scheduled. Any ideas on how to fix this issue?
I have the SNTC installed with the last version 2.8.1.8, I made the discover and I have the inventory but when we try to upload it show a error:
