Hi there My customer has a problem with upload. We already tryed to change the certificate (generate a new CSP -C entitlement) and run the command below with the old certificate and the new certificate: sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoT...
Hello, After I did the collection and upload in the cisco collector the hosts should appear in the smart net total care inventory, but it is not appearing. Could you help me ?
We need assistance identifying a customer DA, will share details in PM.
Hello All, I have faced some problems recently, and today I discovered that there is no free disk space on my collector. I'm not an expert on Linux, and would like your help. Follows the print: [root@localhost ~]# df -hFilesystem ...
Error 503 when I do upload in the cisco collector.
The devices, contracts, and licenses recently purchased where sold to and associated with the wrong company and smart net account.How can I get the company ownership changed?
Hello,I've verified that I have rights to the SNTC services and I am the DA for our account. However, SNTC services do now show as available for assignment. I must be missing something. Any ideas? Thank you
hosts aren't shown in the smartnet total care, I will get the picture from the problem.
My company was purchased by another company and I am to migrate licensing and devices. When I updated my profile, I changed my email address and company name, I lost access as the Delegated Administrator for the old company. I received an email after...
Hey everyone,I have a customer who keeps trying to upgrade their Collector to 2.8.1.7 but there are issues where it will get halfway through and hang. Restarting the Collector does not help, and it doesn't seem anything is working - even other web br...
Hello, I have a customer requesting assistance for CSAM Access on their account. Their sole DA is gone right now on PTO and they have a critical need to review the data on their Portal and have access granted to them. Please assist. Thank you. rgers
Cisco collector configured I did collect and upload but hosts do not appear on the SNTC.
Hi team, We need to make the change of the contract with which the Delegated Admin account of a client was created, because previously the contracts of another Partner were used and now we need it to be associated with us (new Partner).Can this be do...
hello team, i just activated a sntc portal and we will need to request a change of the client because there is special characters on the words
Was granted CBR Admin access on Tuesday morning and are still unable to see in portal. Will provide Customer and CCOID in pm.
