Hello! We are currently installing the CSPC, but we’ve encountered an issue discovering phones. We tried discovering all the addresses related to the Call Manager, checked SNMP communities, but the phones don’t appear on the SNTC portal. Could someon...
Forum Posts
Hello Team, We have a problem.. After completing the Delegated Admin request process, the following notification reached our client via email: We received your request to become a DA for the company. After reviewing the information provided, we were ...
Does anyone know if the FXOS (Firepowers) are supported in CSPC Collector?
Hi, We have an issue with the SNTC Portal, some time ago we can see the contracts on the Portal, but now we can't for some unknown reason. Our client renew their contracts some time ago. I've attached an image.
Hello, We are seeing an issue with the Cisco Services Connection portal where when you click on Schedule Report under Actions it just sits there and spins. Is anyone else seeing this or am I doing something wrong?
Hello, I’ve been using SNTC portal to check on vulnerabilities of our equipment. On the portal, I do not see any vulnerabilities on 4500 series switch with the IOS version of 3.7.2E.However, on Cisco software checker, I see bunch of vulnerabilities ...
Resolved! Problem in CSAM assigning roles
HiI am having a problem trying to give permissions to an external user to my client's company in CSAM. In the final step it shows me an error message:" An unexpected error occurred. You may use the browser Back button to re-try this transaction."I tr...
Hi, I have a Cisco UCS C220 M5 with CSPC installed. I am experiencing issues uploading to the smartnet portal. When I do a test from CSPC software I get the following error: I have checked connectivity outbound and there is nothing on our netwo...
Resolved! CSPC and TACACS+ (ISE 2.6)
I have recently setup TACACS+ as my authenticator for CSPC. I have only added 3 users, but - all three have told me that CSPC is requiring a password change in addition to requiring the recovery questions. I dont mind the questions, but requiring t...
I finally got my collector configured to use RSA radius for remote authentication. Now I get an email once a day stating... YOUR(<my username> user) CSPC GUI PASSWORD IS EXPIREDPLEASE TAKE ACTION TODAYTake a moment to reset your password today (end ...
Resolved! Company Access
I have gotten access to my customers SNTC portal, but i cant see the company name in the portal yet, the approval went through on Monday, its been 48 hours.
Resolved! CSPC Web Server Certificate Broken
I was trying to put a valid cert on my CSPC server, but I somehow messed the process up. Now when I try to go to the server web interface I get the error message below. How do I get a valid cert on CSPC or at least default the cert so the web page lo...
I have multiple inventory collection delta reports for different customers where their "summary" downloaded page is blank (showing all "0"s) for added, deleted or changed inventory. Both snapshot uploads timelines are valid and have data. Can you h...
we trying to get access of our customer's smart account. When we requested for the access through Cisco Portal (https://rpfa.cloudapps.cisco.com/rpfa/profile/smartaccount.do) for an existing smart account, it is picking up some other business name fr...
Resolved! Unable to import CSV file in SNTC
Hi, I'm unabled to import .csv file in SNTC. Each time I try, I've got the error : "Import Errors: Operation could not be complete. [Unable to perform the operation = File Import failed. Error in CSV headers.]"Here is my .CSV format : Hostname,IPAddr...
