Hello team,I'm having problems with my Partner Support Service Portal, from Cisco CSPC.When trying to register a new collector, for a customer the customer does not appear. And I have the error message, Client not found.
Forum Posts
Hi, I am looking to purchase a SMARTnet agreement for our ASA5512-X with Firepower Services. Previously when ordering from a partner, I gave them the correct SKU, and the partner supplied. However it appears SKU's have disappeared off of the Cisco ...
Resolved! Entitlement file generation failed
Hello team, I am deploying a CSPC in order to get it working in my network, however when I try to generate the CSPC certificate in services.cisco.com I got the following error: Entitlement file generation failed. Please try again. If the issue persis...
Good morning, I am training a partner on how to install the collector and we having issues getting into the All collector section of the page so we can create the certificate and register the collector. Any issues still going on with the site?
Hi There, I am trying to generate a new CSPC entitlement however, I am getting an error "entitlement file generation failed". Can you please help me with that?
Hi, we have tried with 2 CCO accounts and failed CSAM login with error "You are not authorized to access this resource". Both CCOs are linked to multiple Smartnet contracts. We are unsure if a previous user is already a DA, my assumption is that any ...
Hello All, I face challenges in logging into “https://tools.cisco.com/smartservices” which is for SNTC data. We could see that the page is loading for us. 404 Error message found. Is this web page issue (or) access issue for me?? Kindly suggest. Than...
Hi, I have a customer that has signed up for the Total Care Portal but is getting the Smartcare portal instead. There is no way to back out of it, nor is there a way to access the Total Care Portal. Please assist in removing the Smartcare Portal and ...
Resolved! Resolution time for CON-SSSNT
Hi, Please inform what will be the resolution time for "CON-SSSNT-WSC385SE". Also please inform what will be the exact support service for the following requirement. "Comprehensive OEM support (including installation and deployment) and maximum 24 hr...
Our end user is having trouble using CSAM to assign himself a role. The "Assign" button is greyed out. We need assistance to complete this process.
Hi. I have a customer that still has access to an old portal that they cannot shake access from, and they want access to a portal for their new employer. Could someone assist in this? A lot of the CSAM methods aren't working for this customer. ps
Good morning.After installing on and running the NCM connector from our Solarwinds server, the process identified and started processing 571 items/nodes in batches of 25. Once it has finished processing all the 571 items, the connector reported the f...
Hi everyone, I have an issue regarding items NOT showing up in the Covered & Not Covered section.However, the items are showing up right as rain and collected in the All Equipment tab. Could I have assistance with this and an explanation to why this...
I have an issue with SNTC Portal access. It redirects to the following page whenever I sign in the portal:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo Could someone help me with this? I need to download CSPC (version 2.4) entit...
Resolved! SNTC portal access issue
Hello, I'm unable to access to the SNTC portal, even though the delegated administrator approved access as customer user on CSAM 24 hours ago. Can anyone tell me what the issue is? Thank you,
