Also checked the serial's in CCW-R and they are showing as active serial numbers under a contract
Forum Posts
Resolved! Need to assign new DA
Previous DA left the company, needing to transfer rights to a new user
I have some SM-X-ES3-16-P modules inside our routers, with SNTC collecting the information about them. Inside my collector, the SM-X-ES3-16-P modules show up in the "managed devices" showing the hostname configured on the SM-X-ES3-16-P. Then when th...
I have deployed CSPC 2.8 in our environment which is collecting all data and uploading on Smart Net Total Care Portal successfully, but port is showing all data as a hosts and not sorting via device types.
Hi, I am having a problem with NCM Connector for Cisco SmartAdviser whereby the upload starts then consistently reaches 150 nodes out of 288 and gets stuck. I have tried several times and the result is always the same. I am using ...
When I navigate to: Inventory --> All Equipment --> Hostname --> Related Hardware The portal only shows the router chasis and none of the installed cards.
I have a customer with a collector that needs to be linked to their parent company's portal.
Resolved! Problem with panel Contract Management
Hi: I have the next problem, when i contract management select panel, appear this windows: best regards
Hi: My problem is that only one contact i see on the portal, how i can see all contract of the devices? this is a issue? thanks. Best Regards.
I have started the upgrade of CSPC from version 2.6.1 to 2.8. The furthest I got was putting in the command /opt/LCM/bin/lcmagent-apply.tcl JeOS /home/collectorlogin/<jeos patch> on the installation of the JeOS_Patch_To_Enable_ASD.zip. Now I am unabl...
Resolved! Alert on portal SNTC version CSCP
Hi: I upgrade CSCP to version version 2.8.0.1, but each time enter at SNTC portal, appear the attach alert. That is okay? or how to remove this alert? thanks. Best Regards.
For whatever reason, it would seem the below thread is considered closed:https://community.cisco.com/t5/smart-net-total-care-portal-and/missing-data-with-latest-uploads/m-p/3748055and CSCvn48271 is being considered fixed. Per the request at the end ...
Hi: I implemented CSCP, and i see alerts, summary of devices, but i can´t see the contract of devices for know if expires. thanks. Best Regards.
Pulling a custom inventory report for a customer and it's showing 2 collection dates, one in June and then the latest one. I have the report preferences set to only show latest, not comprehensive. I do not believe I've even see this before with any...
CSPC 2.8 in-product help and its manual do not state the full path for the seed files. From my investigation, it seems these files should be placed at /opt/cisco/ss/adminshell/applications/CSPC/data However, when i try to access this directory th...
