Smart Net Total Care Portal and Collector Discussions

Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error: If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a res...

We have several contract numbers. When I registered I choose one of them and proceeded with the registration.   How do I add the other contract numbers to my SNTC portal?    

Hi,   I have problem with download-ing. Output is : admin# show download progressPackage Name Package Status Downloaded Percentage-----------------------------------------------------------------------------sp-30.0.4-0-0-lnx64 Downloading 100admin#  ...

HI Cisco Team, We have uploaded the offline inventory  SNTC Portal  once  device delivered and whenever device  in Production and it is reflecting in SNTC Portal. Both Offline & online inventory available in SNTC Reports which is duplicate inventory...

Hi Team,  I am working with a company that set up the SNTC portal years ago and that contact is no longer at the company.The new networking team does not know where the server for CSPC is located and it is on an older version anyways. The customer wo...

We have devices that are no longer in production.How do ww remove them from Smart Care Portal.

When creating my first collector I had to walk away from it for a while.  Later I came back and tried to enter in the NTP and DNS server IPs, the current time, etc. but it would not accept it.  I continued the installation.  Is there a way to add thi...

I uploaded a test csv file with some inventory,  is there a way I can  delete the inventory and start over with my now complete file?