The collector fields are grayed out and won't give me the option to select receive alerts under the "My Notifications" "System Messages" section.
Forum Posts
I receive an error that my cco id is not associated with an email address. How do we get that issue resolved within the portal? I have checked the settings and the email address does exist. I also had one of the other portal admins check and email ad...
Under the MY Notifications it will not let me select my email but my CCO has my correct email address. No DA has ever been assigned on for my SmartNet Portal so I can add people to the portal. Just completed installation and config with Cisco.
When I upload data in CSPC everything looks successful however I don't even see the data in the processing tab in the SNTC portal. I tried to create a new entitlement and replaced it with my current one in CSPC but it still isn't working. Any troub...
Resolved! Change Collector Registration
I registered my newly created CSPC collector by logging into the services portal using one of our company's CCO IDs. I have now found out that due to some confusion when our company split off from a different one that the CCO ID I was asked (interna...
Resolved! Discovery logs
Hello, I am unable to find detailed logs from CSPS discovery job. Under Log Prefrences is "debug" selected for Discovery. Where can I find job logs in CLI? Is there some separate log file for every Job process? My OSPF neigbors are not discovered, ...
Trying to apply the 2.7.4 update to my server currently at 2.7.3.2. It looks to install but the server is stuck in a "Apply-in-Progress" state. The install has run several times already the same result. Same thing happened when trying to install 2...
Customer requested to quote smartnet for their IP Phone, but the serial number given that show on the device is only CP-8831-BASE= & CP-8831-DCU= and the serial number not able to generate the Smartnet quotation. How can i get the main serial number ...
Resolved! Initial Appliance Setup Failure
I am trying to set up a Common Service Platform Collector 2.7. I gave the .ova file to our VMware group to create a VM. I connected to it via https://<IP_Address>:8001, created the admin password, logged in as "admin", and entered in the Timezone, ...
Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error: If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a res...
Resolved! Fresh CSPC Inventory
One of our customers has deployed the collector and successfully uploaded his inventory, but he captured too many information that he didn't need. He would like to perform a full reset and remove all inventory from his collection, someone suggested t...
We have several contract numbers. When I registered I choose one of them and proceeded with the registration. How do I add the other contract numbers to my SNTC portal?
Hi, I have problem with download-ing. Output is : admin# show download progressPackage Name Package Status Downloaded Percentage-----------------------------------------------------------------------------sp-30.0.4-0-0-lnx64 Downloading 100admin# ...
HI Cisco Team, We have uploaded the offline inventory SNTC Portal once device delivered and whenever device in Production and it is reflecting in SNTC Portal. Both Offline & online inventory available in SNTC Reports which is duplicate inventory...
Resolved! duplicate devices - no way to remove?
I have done another import earlier today and I see duplicate devices. In some cases the different devices share the same IP, which is not correct. Is there any way to force deletion of all existing devices and import fresh list? My last 3 imports we...
