I did register for the SNTC portal , and that time I got the successful validation and association . The case now , after hosting the CSPC OVA file on a server . I got the following Failure message after submitting the IP address (attached). ...
I upgraded to 2.7 yesterday. I was prompted for multiple password changes for admin, got caught with "too similar" password, and somehow in the process, the admin password (CLI) is no longer valid. When I upgraded to 2.6.1 several months ago (less th...
My customer can no longer can view any of his SNTC Portal dashboards as of this week. I’m trying to get him to grant us LOA access in the portal but his ADMIN tab is missing. If I recall correctly, he was able to view all dashboards last week. He ...
Hi, I have a doubt about the virtual machine that is used for the installation of the OVA of the manifold, as I need to assign it as a space inside the moon that is used for the installation of the OVA.
Hi SNTC team, I'm helping a customer with the self registration but on the page where you put the contract number and a S/N from an equipment covered by that contract we got a message saying that contract is not active. I already checked on CSCC and ...
Hi i'am running over SNTC 2.5. Is ACS, Prime Inf, and ACI, supported? is supported in new versions of SNTC? I ask this because event if this appliance/tools are beeing recognized in the collector, i am not seeing them at the services portal. Thanks ...
Newly signed up for SNTC. Previously was signed up under SmartCare. I registered as the DA and then self registered for the SNTC Portal. Once access was granted I downloaded the collector and set it up, but when I go to generate an entitlement for th...
Hello again, DA registered, Portal up, when we try to generate the entitlement file there is this error message: Already tried on 3 different browsers, cleaned cookies, browser language in en-us. The only strange thing is that the company name is ...
Hi, I'm trying to register my first collector to this account. I'm getting the "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." message when attempting to generate an entitlement. I've looke...
Can SNTC look at the configs of devices in an inventory upload to better determine if PSIRT alerts apply to the devices? Based on what i've found it appears that device model and image name are the primary means by which a PSIRT comparison is made. ...
I'm attempting to follow the upgrade guide here: http://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf But when logging into all three of the accounts on our collector th...
Hello, We are looking for an easy way to filter what we see based on Date Shipped or Date Procured. Has anyone figured out a way to do that? Thanks
