Smart Net Total Care Portal and Collector Discussions

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I receive an error that my cco id is not associated with an email address. How do we get that issue resolved within the portal? I have checked the settings and the email address does exist. I also had one of the other portal admins check and email ad...

Under the MY Notifications it will not let me select my email but my CCO has my correct email address.   No DA has ever been assigned on for my SmartNet Portal so I can add people to the portal.  Just completed installation and config with Cisco.  

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Hi I'm facing and issues in order to complete to add a user to SNTC, I received the following error: If the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a res...

HI Cisco Team, We have uploaded the offline inventory  SNTC Portal  once  device delivered and whenever device  in Production and it is reflecting in SNTC Portal. Both Offline & online inventory available in SNTC Reports which is duplicate inventory...

I have done another import earlier today and I see duplicate devices. In some cases the different devices share the same IP, which is not correct. Is there any way to force deletion of all existing devices and import fresh list? My last 3 imports we...