Good Morning,I have installed a version of the collector, but is asking me to change the password when I try to access ...The problem is that, since the installation was one of the first in my company, the person who installed it has already left, an...
Forum Posts
Hello, I have 3 collectors listed under All Collectors and when I try to delete the 2 collectors I am not using I get collector deactivation failed. Does anyone know how can I resolved this issue ? ** removed screenshot for privacy reason***
Hi, I'm not able to access Cisco Services API for inventory and service contract coverage data despite having all the required access: - In CSAM, I have API Developer and Customer Admin roles - I've registered my application to access CSAPI services....
We are not able to generate a new CSP-C entitlement. The error we are getting is : "Entitlement file generation failed. Please try again. If the issue persists, find help in the community".Could someone please help us?SNTC Onboarding
Please assist with the below error on first CSPC upload. I'm also not seeing Administration > Upload Processing in the SNTC portal - not sure if this is part of the problem or the result of the upload error. Thanks! Upload UPLOADING: FAILED; Certific...
Hello, I just install the collector in my network, and I would like to confirm if the collector is capturing the MSE.
Resolved! SNTC access denied
Can't access the portal, it says. You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access. However i do have access, when a try to register again it confirms it and...
With Smartnet for 24x7x2 and 24x7x4 RMA the 2 and 4 hrs are described as response times. It is unclear what is meant by response. Certain documents imply this is the maximum time an RMA will take to get to the customer address once the RMA has been p...
I have a trouble where SNTC doesn't update devices' last day of support. Can anyone help me? I tried to create it in the new dashboard and the result is the same.
Hi, I set up a new instance of the Cisco CSP collector 2.8. Initially I have uploaded devices data with out serial numbers. Due to this I am unable to fetch covered/not covered information from the portal and later I have uploaded and tried to get ne...
Hi,recently there was a change in SNTC permissions and now one of our company party IDs has no active DA to manage it with.Service Access Management sent me over to here to get this fixed. Details can be travia official mail.
Hello, Will it possible to use, from Cisco Collector to SSH remote Device through Jump Server for collection. Cisco_Collector -----> Jump_Server(SSH) -----> Router. since, we have many devices which don't allow SSH Connection from Cisco_Collector, du...
How do I associate a contract to my Cisco profile?
Our company recently split, and my account is still assigned to SNTC under the old company's account.I want to set up a new SNTC account under our new company name, with me as the DA. I tried registering, and it asked me to confirm I should be the DA...
Resolved! SNTC Consolidated Bug Report failure
Hi, can You verify the reason of Consolidated Bug Report failure generation? Requested Mar 19, 2019 11:54 AM CET. Regards! Piotr
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