TelePresence and Video Infrastructure

Hello, We recently upgraded several SX Series CODECs from the TC version of software to the CE version of software and now have some issues attempting to connect to far-end video bridge (specifically Cisco MSE MCUs).I only state more specifically the...

HI Team, We have a strange issue with Cisco Codec C20, that seems to have happened following an upgrade to  software release TC7.3.15.a9f4c3a The On Screen Display is showing the wrong date & time, however we have NTP configured and synced. From comm...

I'm working with a TCS gen 2 server in my lab. I've set up everything that I know how to do. H323 and E.164 are able to register with my gatekeeper. When I attempt to dial in TCS into my call bridge, I get BUSY as the error. In the TCS logs, I get un...

Hi all, We have recently purchased cisco room kit plus for our conference rooms. We would like to save some energy when the rooms are not in use. According to the administrator guide, there is a low power mode (i.e. sleep mode). Is there any indicati...

In meeting.My partner to presentationed. I don't see the presentationed on the screen.To see, I had to give a presentation first then my Partner gave a presentation. 

Hi We have CUCM with an Expressway Core and Edge pair. We have an internal (int.domain.com) and external (domain.com) domain. When making video calls out via Expressway I want to transform the internal domain to the external one. To achieve this I am...

Hello Experts, Can we put some pop-up for feedback rating on non-immersive endpoints when every calls ends using macro framework?If yes, how this will work and where this feedback will be stored?Does anyone has applied this and have any sample script...

Does anyone know if I can install a spark kit min below a display? Will the camera orientate when hung upside down? I've spent 3 hours trying to get cisco to answer the question but it seems to be top secret and I don't have security clearance.  

Hi all,Just a quick question regarding the SX80 endpoint. Our customer installed several of these devices,and they are sending out alerts/alarms and we would like to minimize the output. Is there a way to change the log settings on the SX80,or change...

I am trying to understand how a B2B call was routed out of my Expressway-E.  When I look at the call information, it shows me that the path is TraversalServer -> Zone003ToTraversalSZ -> TraversalSubZone -> Zone004ToTraversalSZ -> DNSZoneThe problem i...

CMS 2.4.2 introduces WebRTC compatibility with Microsoft Edge.  I've upgraded a CMS to this version and it seems to work OK joining on-network, but I can't get it to work via Expressway - when I try and join a meeting, the Windows PC goes black for f...

Hi, Is below load Balancer supported for TMS and TMSXE redundancy setup? https://docs.citrix.com/en-us/citrix-hardware-platforms/sdx/hardware-platforms/ns-hardware-14020-14030-14040-14060-14080-14100-ref.html   

Hi all, was someone able to get TMS Provisioning Extension running with OpenJDK?Or does someone know about plans to provide support for OpenJDK? Paul

Hi, I'm facing a little issue when I've tried to edit Email Template in TMS 15.7 I would like to pickup the <VAL:NUMERIC_ID> out of <SECTION:VIDEO_ADDRESS> </SECTION:VIDEO_ADDRESS>. I tried to use only the <FOREACH:VIDEO_ADDRESS></FOREACH:VIDEO_ADDRE...