TelePresence and Video Infrastructure

The only way I have to make phone book shortcuts is to make it in the personal phone book. Users have to make several operations on the remote to reach personal phone book and some are lost in the menu tree. My question: Could i program one or more o...

Normally codecs are brought out of sleep when you grab the TRC remote---is there a way to deactivate this?I can't find an option that allows this in the web gui.I've a client that only wants the units brought out of standby when a button is actually ...

Hi guys I have a client who has just started to receive an error when trying to sign into Jabber. When clicking on 'Sign In' it hangs on 'connecting to VCS' and then receives a 'Did not receive provisioning in time'All our Jabber accounts are created...

Hi Team,Hope you are doing well,we have two polycom endpoints & One Cisco ISDN link equipment now i want to connect each other but i have doubt of this connectivity or configuration that it is working or not can you please guide to me for this proced...

Hi All,I might have asked this before but I can't find my original question. Does anyone know of a way to get Jabber of Telepresence to keep attempting to sign in if it losses a connection due to a network disruption or some such?Whilst Jabber will a...

Hi Voice Experts,Any help will be appreciated, I have read Cisco BCP and understand the best practice but Cisco doesn’t talk clearly about the questions mentioned [only adding subscriber needs a cluster reboot is confirmed but wanted to know from the...

Hi All, I’m trying to setup a test lab for VSC x8.1 and Lync 2013 based on Cisco-VCS-Microsoft-Lync-Deployment-Guide-X8-1. I followed all steps in this guide at the end nothing work, I troubleshoot  to find out the problem I guess is in the Lync  cer...

I'v just installed a MX300Gen2 which will not register to UCM.Running UCM 9.1.1.20000-5 and just installed the latest Device Pack to be sure. There's allready a SX20 registered to the UCM. MX300 is almost exactly the same but keeps giving Failed: 485...

Planning to upgrade VCS to X8.1.1 (because of HeartBleed), we discovered the description of this bug in the release notes. We have a large production of recordings on TCS (5.3), using personal aliases (H.323). Will this bug affect internal users call...

Hi, I pushed an upgrade to an EX60 nearly an hour ago, and it began right away, but now it is still stuck at 60% completed.  I have seen this numerous times with other upgrades to my SX20 codecs.  Is this something others experience?  Got any suggest...

Hi All, As per the vcs control and expressway deployment guide i need some clarification regarding the SRV records mentioend in the document.http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/X8-1/Cisco-VCS-Basic-Configurati...