TelePresence and Video Infrastructure

Dear All, We have CMS 3.1 setup spanning sites in US and Europe. All these main sites are going to be connected over SD-WAN setup and goal is to make sure following- within call bridge group, nodes must be within 100ms- database cluster, nodes must b...

We got our first room kit mini (RKM) and its setup in a room we previously had a SX10 in. The main video flickers. Typicaly one would suspect that its a problem with the florecent light in the room. I have tried seting the "Powerline" setting to the ...

Hi Guys, CMS 2.6 I was wondering if its possible to remove the signin button only for the guest url. When I set the "SignIn" parameter for the webbridge, it disabled the signin for both my "join.local.com" url as well as my user sign in page "cms.loc...

My SX80 has no installed options keys. I must reconfigure the SX80 to use SIP using TLS only. Without the encryption option key installed SIP will not work with TLS. How can I get the encryption option key installed on my SX80?

Does CMS support SIP session IDs if yes from what version onwards

Hi Experts,I installed Cisco TMS 15.13, installation is Ok , but i'm facing a pop-up error : The Ajax Request Failed...TMS ERRORCOOKIE{FF44A030-7F95-461C-8065-615FCE335F7B} var TMSError = { toggle: function(tableId) { var errorTable = $(tableId); err...

hello,i would like to log SIP massages to our syslog server, as of now our syslog server does not see the SIP logging, we get the normal screen logging, as if there was no SIP involved in the call.Is there a way that i may add more information to the...

We want to show an Avatar for users who have turned off their video during a meeting. Similarly to Webex Meetings. Is this possible in CMS ? Has anyone tried this out ?Thanks

Hi All, We had issue of bad audio video quality and from logs analysis found the SIP messages was getting changed because of NAT present at firewall device at the internal interface of Expressway Edge. After removing the NAT rule issue is resolved. H...

I am unable to share screen from my Dektop Pro to poly devices registered on-prem. On-Prem devices are SIP only.  On some calls I get error on the deskpro : Unable to initiate share.  On some calls I can share screen but the screen is sent over video...

I have a deployment with about 12 Codec Pros being controlled via AMX processors.  After around 12-14 days, the serial ports stop responding.  Upon rebooting the codec everything works as normal and communication resumes meaning baud rate and authent...

Hi, We are trying to register multiple SX80s to third party registrar.  SIP Registration on port 5060 works fine. I want to understand for enabling SIP over TLS, is there a requirement to install certificate on all video endpoints or uploading the ro...