Unified Communications Infrastructure

Client with Unity 4.0(4) and Callmanager 3.3(4) (Yes, they REALLY need to upgrade). Recently they've had intermittent issues where it appears the user's mailbox mask isn't passed to Unity. When they press the messages button or a call is routed to Un...

Hi,I'm trying to implenting a huntgroup on CME with the ability to send the caller directly to VM if out of hours.Setup as follows:VM Pilot= 8889incoming DID for helpdesk = 8733Helpdesk members are 8735,8736, 8737All members have their 2nd line setup...

Can someone help with this question?Can I have a recording played "this call my be recorded for training purposes..." before a call is passed to an extension, only for Outside calls?I believe I may be limited because I am using CCM 4.1(3), without UN...

We are in the middle of OCS/Cisco integration. We follow some documentation from Cisco and Microsoft but we are in a death end because the presence server does not accept presence information from an extension with “+” as prefix.Is there any way...

Guy'sCan someone help, trying to stop the calling party number being passed out on calls.Have tried everything but still can't sort it.Sounds dumb but pulling my hair out.

We just bought CUCM with System version: 6.1.1.3104-1. We would like to upgrade it to 6.1.2Does Cisco has the step by step on How to do it? or when can we get the upgrade file?What would be the latest upgrade that we can have?Thanks

We have 10 Unity integrations, 10 seperate pilot points across 3 servers. Cross server login works fine except when it tries and locate the home server it says 'one moment please' - this is in a US English prompt, how can I change this to be UK Engli...

Good afternoon!I have a problem with an Hunt Group configured in a Cisco Call Manager 6.1.1There are 4 DN associated with a Line Group and only two of them answer calls from the Hunt Pilot.All the Devices have the option "Logged Into Hunt Group" chec...

We are running IP Communicator v2.1 in our call centers and i was wondering if there's a way to hide buttons (directory, Settings, Messages and Services) so all the user sees is just the Screen with softkeys.

Hi,I am looking to set up a recorded message that informs people there phone calls are being recorded. This is only on certain phones.As i am relatively new to call manager is there a way this can be achieved?If so can anyone advise how i would go a...

I purchased 3 HP DL320 G5 servers to install CCM, CUPS and CMPX. The HPs are identical in hardware specs to the MCS 7825-H3 • Intel Dual-Core Xeon 3050 2.13-GHz processor with an 1066-MHz front side bus (FSB) and 2 MB of Layer 2 cache• 2-GB PC2-...

Does anyone know of a good Call Recording solution, where the user can activate the recording per button. It needs to be compatible with the CUCM 6.1.2 Encryption would also be a plus.