Unified Communications Infrastructure

I am running Unity 5.x which has an Autoattendant configured. Sometimes when I dial the AA, the AA Opening greeting is played immediately, which is what it should be doing ideally. But there are times when the Unity AA opening greetingis heard after ...

Hi,We have Cisco unity 4 and I am not sure about the licenses. From the Licensing page I see that we have the following:Cisco Unity Subscriber 150Cisco Unity Subscriber Feature - Unified Messaging 150Now my understanding is that we have a total 150 l...

Unity 4.04, Exchange 2003. Two integrations, Call Manager and serial to Intecom switch.For a site that is on CM, the MWI calls are routed to the Intecom legacy switch which then errors since the Intecom does not know about the CM extensions.The switc...

We are in process of upgrade from Unity 4.x to 5.x 2 seperate servers. I am digital networking the 2 server to move subscribers over. One question I have it the Voicemail Pilot point and Ports. Do I need to create a new Pilot point and ports for t...

We are running CCM 4.2.3 with Unified Messaging 4.2.1 with Exchange 2003. We want to add a second location to the same CallManager, which is running a completely separate Exchange 2003 server. Is it possible to have CCM communicate with 2 completel...

We are looking for finally move up from Unity 4.05 (Diaglogic Voice cards) on Windows 2000 server to Unity 7.02 (PIMG SIP Integration) on Windows 2003 server. I have the follow questions:1. Can a 7.02 server be introduced into the enterprise and be...

We have a customer that the Steaming App consitently shuts down.Service status is DOWN.Cisco IP Voice Media Streaming App.The alert is generated on Tue Aug 12 We have gathered the core dumps and they appear to be over the 50 mb limit to parse...how c...

can I do an auto install for the presenter plug-in like we can for the outlook plug-in?something like:\\path-to-software\setup.exe -admin -silentso that it can be pushed to end user's pc's for users that do not have admin rights to install software?T...

Hello.I am a little confused about all the Unity options out there. We currently have Unity 4.2(1) with VM-only (so on-board Exchange) and have purchased a new server to go to v5.x. So we are on Win2000/Exchange2000.From my understanding, we need to ...

Dear all,After upgrading my UC520 (4x BRI, 24U) device the voicemail function and AA is not working properly anymore.When dialing the voicemail extension the line is completely silenced. I am running now the latest IOS (12.4 (20)T) including the late...

HiWe are going to move mailboxes from one exchange 2003 to the other exchange 2003. unity 4.2x. There are subsribers assciated with these mailboxes. What should we be concerned other than those users will not have mailbox access during the move? Than...

All,We are in process of upgading from Unity 4.x (running windows 2000, partnered with Exchange 2000) to Unity 5.x partnered with Exchange 2007. What would be the best process for migrating users and least impact? Can I network the 2 unity servers ...

HiI'm having trouble to add the CUCM 6.1.2 to the CUSM 2.0.1, I get failure on both the HTTP/S and CDR DB access.I have doubled checked the entered credentials. I have set up successfully the CUSM as a billing server with the smuser account and it sh...

Guys,whats the best way to perform an upgrade from 4.0 to 5.0 VM to UM. we currently have UNITY 4.0 VoiceMail only with exchange installed locally. we now want to upgrade to 5.0 in a Unified Messaging Environment. we obvously would like to retain all...