Unified Communications Infrastructure

We need to replace the hardware of a 3.1(5) Unity server, with minimal down time. So we want to install Unity 3.1(5) and do a DIRT restore on a new server while the existing server remains in production. I've seen in various messaged that you can re...

How do I configure Cisco Unity Greetings Administrator in Unity 4.03 for Exchange? I can't find this in the documentation.Thanks,Patrick

Environment:We have six Unity 4.0(3) SP1 UM with Unity Networking on Win 2K SP4 Servers to Exchange 2K SP3 with Win 2K AD. Problem: We have some Unity subscribers that cannot send a voicemail message to another networked Unity subscriber unless both ...

Hi all.Unity 3.1(5) VM with exchange 5.5, CCM 3.3(3) Sr3.The customer wants to change the MOH on Unity. How to change it? Can we just copy the wav file to \CommServer\Localize\Prompts\ENU\G711\AvPHGreet\ and rename the wav file as PHHoldMusic000.wav ...

hi, I tried to do the factory default setting, i am not successful. When i press # key it is ask for passwd. So how to break that password, Previously ATA was used at vonage. Pls help me. Very urgent. Pls send a email to "itvender@vsnl.net" sampath

I've got a customer who currently has Unity 4.03 VM only with exchange 2k on the same server. They have purchased 2 new hardware platforms so they can do failover. I have several questions:1- Since the new primary and failover unity servers will be i...

In a VM only deployment, the subcribers can delete their messages and they are stored in a deleted item folder. How can we disable this feature? We don't want them stored in a deleted item folder, when they select delete, we want them deleted forever...

DB Walker is reporting an error in the DTMFAccessID.It says that I have the same extension for two different call handlers.Going through SA and looking at the two handlers, there isn't any indication of the same number being stored. One of the handle...

Can Cisco Unity 4.02 to have differents greeting for one subscriber? I've configure the unity to integrate with Cisco Personal Communication and Cisco Call Manager 3.33 If one of the subcriber set the rule in the PA (Out for meeting), so the call wil...

I experinced a strange problem lately. I had to exchange the DN of two subscribers (3064->3072 and 3072->3064) after that I could see the following effect:1. Leave message for 3064, the MWI of 3072 goes on.2. Press Messages Button on 3064, new messag...

Currently using CM 3.3(3)SR4a with Unity 4.0(3)SR1, TSP 7.0(3b).Call flow is Inbound PSTN access through PRI on 6608 blade to CM to Unity. Internally accessing Voicemail is OK. I can directly dial all 32 ports on Unity no problem. No busy outs at all...

Unity 3.1.3Can you allow users to change the Call handler greetings. Can it be changed from a 7960 IP phone?

Sometimes we've got messages in the "Example Admin" box. This happens when somebody gets transferd to unity who hasn't got a valid mailbox.I would like to find out when this happend, who called and which destination number was sent to Unity that coul...

After upgrading from 3.1(6) to 4.0(3) we are unable to login to PCA. This is a dual integration system with failover. Exchange 2000 off box, Domain Controller off box. Have tried everything in these URL's with no luck. http://www.cisco.com/en/US/prod...

Some users present callers with option to dial 1 for administrative assistance. Now callers are transferred directly to the attendant. Station Cll Fwd is not an issue. Changing the key from 1 to 2 doesn't change anything. Rebuilding the mailbox does...