Unified Communications Infrastructure

Dear All,   I recently installed QM Server and when I download Desktop Recording Service in Agent PC for screen recording it shows this error: VERSION INFO: Environment: Platform <Windows 10 Build 17134>.VERSION INFO: Environment: Working Dir: <C:\Pr...

Hi,   Currently on our Cisco CUBE we receive calls from SP for 2 different DDI ranges. For options ping, SP requires 200 OK response from the SP Facing IP, for e.g loopback2 , but the CUBE uses its physical IP as default for this response.   So we've...

Hello,   is there a way to run reports in CUCM about the CTI Route Points and how this can be done?   Thanks

Hello Cisco Community,   via PCD I have migrate CUCM cluster in Version 9 to Version 11.5 with new hostnames / IPs. So lets say we have now 2 Clusters. Everything is running good so far. The ITL consolidation run smoothy and I can change manually the...

Hi I am about to begin migrating a customer from CuC and CuCM 9 to 11.As I will be doing this on a site by site basis both clusters will be operational at the same time. Are there any issues / caveats with using single inbox with two clusters at the ...

i have a videoconferencing solution and webrtc (cucm / im & p and cms)ona 3 people who are connected                 * one with webrtc                * two with cisco jabber-> the person who is with the webrtc sees everyone-> both people with cisco ...

Hi every one. Please help me. I cant connect to sip provider use sip domain. This is my log collect from VG. This is topo network : SIP-Trunk====FW==CUBE--------CUCM----IP Phone A 1. Call from IP phone to SIP trunk not ok 2. Call from SIP trunk to IP...

Hello communitySince Jabber 12.5 update on iPhone and Android I'm facing a strange problem.If I'm using MRA over 3G/4G mobile network and call an internal Jabber for Windows (Version 12.1.0 or 12.5) the call will disconnect after 3 seconds.If I call ...

Hello,   We are periodically exporting the CDR of our Call Manager to a SFTP site as a text file. Then we import this text file to our database. We use this database for reports and we would like to know the number of abandoned calls destined for a s...

There are many unused VM users in Unity connection, I need to lock their Voicemail profile using BAT. Manual option is under Users-> Edit Password Settings->Locked by Administrator   I have created a user template and then tick the option 'Locked by ...

How to receive End of Life notifications from Cisco.com?

 Hello Experts, I have a particular, but I think possible request! Our company's current UC System Engineer(s) has to spend over an hour, sometimes 2 hours rebooting our UC Cluster consisting of 10 servers. We typically like to do this every 30-50 da...