Unified Communications Infrastructure

In my organisation we have over 600 CUWL Professional licenses and around 400 end users with an IP phone and a few additional end points (Conference phones - 3rd Party devices). We are looking to potentially roll out Cisco Jabber to each user, and po...

Can someone please provide a link to the Jabber iOS end user guide.   The "Get Started with Cisco Jabber" is just some Windows Screenshots. Where is the end user guide?

Hello All, I have a CUCM cluster that covers several locations on different countries and PLM is part of it. I have also one more site that is not part of this cluster, they have their own CUCM cluster so we can call it as ''local cluster'' so that l...

I integrated my UCCX to Socialminer, both have the version 11.6 and I already enabled the gadgets in the Finesse Administrator. When I log in in Finsse Desktop the tap chat and email appear and I can change it to ready but windows of the email and ch...

I have the following scenario: ITSP-CUBE-CUCM-CUC When the call comes in through CUBE, it uses a dial-peer to translate to a DN. This DN is associated with a CTI POINT in my CUCM that plays for a voicemail in the CUC.   I listen to GREETING and afte...

it was brought to my attention today that voicemail to email is no longer cancelling the MWI on the users phone when they read or delete the voicemail in Microsoft o365. this function used to work and it was just brought to my attention today. We did...

Hi I have to update my infrastructure from vSphere 5.5 to  6.x (6.0 at least) since VMware support is closed for 5.5 but i haven't found a link in cisco documentation that could help me to verify compatibility matrix with vmware software for HCS 9.1(...

    I have a sip trunk between CUCM and third-party PBX system.  A incoming call from third-party system come into CUCM system through the sip trunk. The call is routed to a cell phone in PSTN  via a H.323 voice gateway.  When the cell phone's user r...

Hi Team   I would like to know if the integration with Office 365 (Skype for Businesses) with the CUCILynk plugin work over internet like Cisco Jabber Client thought the expressway solution (C and E).   Thanks.

Hello.. i have been facing issue where few users are not able to login on Jabber, we restarted CUCMs and CUPs servers yesterday. All services has started (user agent, DB). Please suggest. CUCM ver - 10.5.2

Hi Cisco community,   my question is, when are the "Incoming Calling Party Settings" (Number Type prefixes) in the H.323 Gateway configuration are applied. Is it for calls originating from CUCM or is it applied to ANIs of calls originating from the G...