All,Trying find out how to send a message when the warning quota is reach for a user mailbox.instead of hearing the message when you check the mailbox, can I have the system send a notification to the user or the administrator? thanks.
Flow:We use 2 Applications for our call flow in UCCX 9.0 setup.Customer calls to Contact Center and it reaches to Main Application for IVR treatment.Call Transfer to agent after complete the IVR treatment.Agents do the blind transfer to another appli...
Hi everybody! I hope anyone can help me. We have 2 CUCM servers (.20 & .21). We use AXL service in order to receive information from a AVAYA Device (Duvoice, for Voicemail and som hotel services, like Check-in-out/name of the host). Integration was...
My customer is using Unity Connection 8.6.2. They allow zero outs to an operator during voiemail messages. The operator now receives that caller-id of the original caller, they would like the number of the voicemail called sent to them. Is that po...
Is there a way to immediately apply the message aging policy in Cisco Unity Connection 9.1? I have a user that has close to 1000 voicemails in their inbox and it is causing issues with synchronizing their Unity Inbox with their Exchange Inbox. I have...
Is Esnatceh still required to support synchronization of voice mails (delete, read, etc) between for example Gmail and Unity Conn? I've read in the latest design guide that voice mail notifications are now supported with HTML (Intelligent). What doe...
The "ip source-address" in the telephony-service configuration in most common practices use the loopback. Are there different IP addresses that can be use and does the "ip source-address" need to match with any other configuration settings.
I am implementing a new CUCM ver10 platform.CUCM and Unity servers are running OK and they are integrated via LDAP to customer Active Directory, but I have problems implementing the new IM & Presence server v10.On CUCM I didn't find a way to add ne...
Hi,Does anyone use the Arc Solutions forum for support on Cisco's CUxAC products?http://forum.arcsolutions.com/ When I access it it redirects me to filestore72.info which is a dodgy malware site masquerading as a file sharing site. If I go back in th...
Hi,On my new installation of Unity Connection 9.1.2 and CUCM 9.1.2 using SIP integration, I've followed the configuration we've on our release 8.6 running infrastructure, but I can't reach the user's personal greetings.Using either CTI RP "TranferToV...
The 9.1.1 upgrade guide states:"For upgrades from Cisco Unified Communications Manager Release 8.x, changes that are made to the following user-facing features get preserved after the upgrade completes ...".What happens to user facing features like ...
Hi All,I am trying to upgrade one of our CUCM to 10.0 . Currently the CUCM is in 9.1.1.10000-11 build . I have pointed the 10.0 CUCM installer and started upgrade. In the initial step it recognized 10.0 installer as a valid upgrade. but once i gave y...
Does anyone remember if a license is required to upgrade from CUCM 7.1(4) to 7.1(5) on the same MCS server. The reason for this upgrade is support for the new CP-8831 Conference phone. It seems CUCM needs to be at least on 7.1(5) to be able to regis...
Hi ,We are planning to integrate expressway for external users for jabber calling without VPN.Can somebody tell me how the jabber user will login. Will he login to Presence server or Expressway server.?What will be the role of Expressway E & C in co...
