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Cisco Viewmail 8.5.4 block creating and sending VMs from Outlook

Hi

We are running Exchange 2010, Windows 7, UC 8.5.1 and viewmail 8.5.4 (a couple 8.5.6).  We can not consistantly create and send voice messages from outlook using the link found on the home tab in Outlook or found on the Message tab when sending an e-mail.  Some users experience a pop up application error, others are told no message is recorded even though they can play back the attached message prior to attempting to send.  At this point we are trying to figure out how to block access by hiding these icons on the various tabs.  We don't want our end users trying to use a feature that is not working.

Anyone have any suggestions are where to look or know if this can be done, hopefully without impacting any other  Viewmail functions?

Thanks

Liz

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