Unified Communications Infrastructure

when we call the phone open and call but after forwarding not working.but forwarding all working

Hi, I have checked the Cisco Unified Attendant Console Advanced Administration and Installation Guide, appendix B Cisco Unified Attendant Console Advanced Migration and/or Upgrade and If I don't understand wrong there is only the option of migrate to...

Dear forumMy CUCM version 12.5 is giving me a serious headache lately. To summarize, since a few moment now some of my IP phones (model 8841 especially) go randomly in registration mode for like 15-20s and come back normally, if you are on a call, it...

Hi friends,in jabber windows, i want to disable "Spell Check" option with jabber XML parameter,but when i add this parameter as below & set it to "false", it still is enabled when user login..<spell_check_enabled>false</spell_check_enabled>i also did...

we want to create new handler and new message but after add greeting.we hear sorry and greeting.how can we delete this

We are using both Cisco Jabber and UCCX for our contact center. We got a few users reporting they get randomly the calls with dead air. All the customer support calls were getting routed through UCCX to the Jabber. All agents takes calls through Jabb...

Hi  Looking for some real work advice on an upcoming upgrade from version 14 - 15 on my CUCM cluster. In the past we have been able to complete direct upgrades but this time we will have to use  one of the following.  PCD Migration Task Fresh Insta...

How to solve this issue?...  

Inbound call to Call Handler on main number. Caller selects option which transfers them to our other phone system operators. The CID is not available from the PBX reports. Is there a way I can extract from Unity since the call hits the call handler f...

We have a customer that is asking if CUCM platform uses native e-mail functionality below.  I believe the answer is "no" but wanting to confirm before getting back to the customer. Please advise. I'm following up on a topic around native e-mail funct...

Currently have a 4331 that is supporting an on-prem cluster of CUCM.  Working on migrating users to WebEx calling, w/ the plan to still utilize the local 4331 for calling in/out.  The plan is to do a phased migration, so I wanted to confirm that this...

Hi Team,We need to set up a new small branch office for 15 users with SIP PSTN service, integrated with our on-premises Call Manager. For this requirement, I’m considering an ISR router and believe the ISR 1000 series should be sufficient, rather tha...

I have a voice mail icon flashing on a key for x9999.  x9999 does not have a unity vm box built.  I do remember testing something a while back, enabling notification.  How do I find what ext is notifying x9999 of vm's for another ext?-Dan D