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Unity subscriber issue

       When I am searching a one subscriber user in unity with (Alias/Firstname/Lastname) I can't found the subscriber, When I am selecting with unity option 'Search all Cisco Unity server' and I can see the users are there in unity. I check in the cisco unity sql database I didn't found.

When I am importing users from exchange also , I didn't found in the exchange server, Because of this users are not getting his voicemail.

Please help me.

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