Voice Systems and Accessories - Small Business

My client's UC320 is tucked behind an RV220W router/firewall. My client does not have a file server, just a handful of XP/Win7 desktops. I need to get NTP service to the phone system because every time it restarts, the time resets to December 1999, 7...

Hi,I have a problem with AA on UC560. Here is the problem, I created a AA by using CCA3.2.Enter "AA Extension" of 911Selected "aa_sbcs_v03.aef".Language "system US English"and added the following options1 = Extension 9732 = Call other number 910 (B-A...

Hello all.I have two issues that I am rather stumped on.1) Our system pre-pends the callers Name field with the type of call and duration. On our SNOMs, we see that information even when the caller is Anonymous/Withheld but it seems that if the SPA s...

Last week, I bougth a  "Cisco SPA122 ATA with Router" .   This router is recommended by acanac on their website  "www.acanac.ca" for their VOIP phone service.On  the acanac.ca website they show how to enable the remote management but  we receive a me...

In bug CSCty62404 it mentions that the AA fails to answer to incoming FXO calls.  I've had this happen twice to the same customer.  Rebooting has fixed it immediatly.However, in that bug report in mentions that changing the call route to a "blast gro...

I have tried to setup a directory mailbox for use in the auto attendant; I recorded a prompt and callers can hear the full directory information. However the caller has to listen to all user names and can not transfer to the needed extension. Is ther...

Customer has UC320 with external MP3 player and 3.5 to 3.5 line cord. UC320 is set to play external music source and not interanal. Unit software at 2.2.2. GA. I have tested MP3 and it is working, 3.5 to 3.5 is in external MOH plug. I have changed MO...

Hi there,I have a problem with a UC540 connected to the BRI network. When some partners call the central number or some extensions, the receive a "busy" signal. The isdn q931 debug log shows the following (just an example)---024282: May 22 14:42:15.4...

Hi All,Currently I am having some connectivity problems with a couple of Cisco SPA301 phones .... they lose connectivity after an hour.Is there some way of creating ping tests from the phone itself ?Thank you in advance.Paul              

I have 12 Linksys SPA942 IP Phones that I'm using with Asterisk. 5 of them are having handset input problems. It's like the handset mic is permanently muted when the phone is not in handset mode, but the mute button is not active. When the phone is i...

Hello!I am new at this forum and quite new to Cisco UC as well. I am kinda lost and don't know how to go forward.I'll try to describe what an I trying to do. I am working on a Cisco UC560 box and trying to make it work, that people calling from outsi...

I'm provisioning some SPA502g phones via an XML document template from the Cisco Support site and i'm running into a small problem. I want to make the username for the sip extension the same as the MAC address of the phone. But when I put in $MAC whi...