Voice Systems and Accessories - Small Business

Hi,Unable to locate the right location to post for this, so going to assume the UC-500 section is the appropriate place at this time.A few issues are being discovered when using CSCC, often if changes are being made and I log out of it and then try t...

When configuring the autoattendant, I would like to see an option for dial 0 for operator which transfers the call to a specific extension.I was able to work around this thru the configuration, but it was not clean.

What settings are there by default in the 320's firewall?  What is the behaviour, so to speak, of this firewall.  Are there any documents that talk about this?

Does the UC320 follow the industry standard of using TLS and SRTP for encrypting SIP trunk data?

We recently deployed a UC320 system in a Dentist office.  1 Phone (SPA504G) is in a treatment room where they use sedation and the patient is semi-conscious.  We need a dedicated button on the SPA504G for dialing 911. When I attempt to program one of...

I just started to experience some timeout session errors when trying to access the URL services from my 7925s. I am also experiecing the error when I attempt to access the help menu.Any ideas?

I am trying to pair a UC320 with a catalyst 2950 switch and need some advice on QoS. I would like to use auto qos on the swich but I am wondering if it will play nice with the QoS the 320 is using.  I noticed that the bandwidth on the 320 wan link is...

I just saw a new release of firmware on this site version 2.0.9, but no description of what is ion it and wht will happen if we apply it.  I am having a LOT of problems with one of my systems.  I am wondering if this firmware will help.

Awesome job on the UC320 docs!

We have three BACD groups currently configured (two least-idle, two sequential). The customer services manager would like to have their group's behaviour as "All of our agents are busy. Please hold or alternatively press 0 to leave a message". Is thi...

how do you restore the UC320's backup from the USB stick?

We are wanting to use the attached guide to set up two autoattendants that can be toggled for open and closed hours. These are awesome instructions. If my Night Service extension is a floating extension (400 in the pdf), from what physical phone will...