Voice Systems and Accessories - Small Business

Hi folks,We've got a UC520 that started to just stop passing traffic on the WAN port.  If you reset the box or unplug and replug the WAN connection we get Internet for about 30 minutes and then it drops out again.  Appears the Internet connection is ...

I thought I saw a post on this before but maybe it was a mirage - I looked. It basically explained how to use call blast and a virtual phone with monitoring to make a line that could allow anyone to handle multiple in-bound calls.Which buttons and li...

Hi everyone,After deploying UC560 in our company, I am facing some issue regarding the way to handle outgoing call. The UC560 serve for 2 divisions that have each particular dial plan (ex: 1xx for SAE and 5xx for RWKING) and one operator. I will like...

I am trying to set up a simple sytem(only 3 phones) have them all ring at once and if no one answers have it go to voicemail. All 3 phones had their own voicemail set up( I deleted 2 of them as I was trying different things to get it to work). There ...

I have multiple phones experienceing the same issue using FW 7.4.6. The   audio on the bluetooth seems to stop working as soon as someone uses  the  speakerphone while the Bluetooth is paired. If a user attempts to  make a  call with the bluetooth af...

I have setup SCC on two workstations.  I could not find the option to point the 2nd operator software to the database on the 1st.  Can anyone point me in the right direction?

Is this possible?

All,I found this below here: http://www.apcmedia.com/salestools/TDOY-5UQVE5_R8_EN.pdfYou need APC part # AP9840Connect this cable to the APC UPS and the console port on the UC500's.Add CLI code to supoprt graceful shutdownline aux 0privelege level 15...

Hi All,I'm having problems with port configuration of my router WRP400.I have PC behind NAT with installed firewall on it.The configuration:FTP waits for connections on port 21FTP data port on 4000-4200,On PC firewall I enable both to be allowed to o...

I have been using CLI and SSH in order to remotely make changes to the configuration on the UC520, and I have been using this approach frequently over the last 2 years. We and other SBCS partners have a real need for a GUI-based tool for remotely per...

I have a site with about 30 phones.  There is one phone where the call history shows the calls came in a week from now.  It is only 1 phone so far.  I tried doing a factory reset but that did not change anything.I believe they are on the 8.0.2 pack f...

I have run into a situation when I use the CCA 2.2(5) application to record and change the audio file (prompt) for the B-ACD on the UC560, The UC560 crashes and reboots.   It only happens when I try to record a prompt for the B-ACD.It has done this a...

Hi,I am using SPA 504g IP Phones.I want to user the feature call pick up supported by SPA 504g.whould anybody suggest me the which SIP servers support this feature?When i try to pick up the call by pressing pickup softkey, SPA504 sends Subscribe mass...

Hi,I am rolling out a phone system based on SPA50x SIP phones (specifically SPA504Gs) and have been asked whether I can make the phones ring or beep after a call has been left on hold for a period of time.This is a similar functionality to the Hold A...

I have a really weird issue. We have a UC560 phone system with 8.0.4 that has been up an running for just over a month now. Out of the blue, one of the phones we have in a hunt group intermitily rings when the hunt group is dialed. I can sit right in...