Hello,We are experiencing consistent disconnections and interruptions during Webex sessions in our enterprise environment. Our agents are facing these issues every couple of days, which is significantly affecting productivity.We have implemented SD-W...
Forum Posts
Want to know whether the amount of time allowed to enter a number can be changed (Example: they have to type the number fast or else the system will say “call cannot be completed at this time”)
Hello everyone,I am frequently called by people speaking foreign languages (French and Italian). I know that you can enable live transcription during a Webex meeting, but the issue is that these people are calling us outside of Webex and therefore do...
Dear all,We are interested in determining whether Webex offers a feature that fulfills the following use case. If such a feature exists, could you please provide guidance on how to set it up? Thank you.Use case:We have one call queue and comprises 20...
How do i set up Cisco Calling in MS Teams to allow casual staff to use the same laptop and extension number?
Hey I appreciate your help guys. The phone is now set up and working. I just decided to move it from the voice vlan 20 to the native vlan 1. and after adding the webex tftp server ip address, it started upgrading. I'm good now, That's all I wanted.
A staff member's WeBex account is calling people who are calling him back saying he left a message or his number was on Caller ID but he has not made any calls to these places. I have reached out to our Service Provider but they are very slow in resp...
I have added the number but when I go to create a virtual line it does not show as one of the options. Is there a restriction on assigning toll-free numbers to virtual lines?I have a mailbox with a local number, but I also need the toll-free number t...
Is there an option to remove the "Extended Away" option all together in Control Hub? We just migrated over to Webex Cloud Calling and the option to not leave a voicemail when Extended Away is enabled has been causing a lot of issues for our employee...
Hello, I'm new in VoIP world, and I just got a cisco phone 8851 and 8841 and i want to be able to use them at my HomeLab but I don't know where to start. Can I have some guidance plz Thanks.
Not technically Webex Calling - more like Webex with CSF (what board is that?) Recently, anyone that is new to the organization is not able to connect to their CSF profile in the Webex App. We use CUCM 12.5, and have CSF devices for all people that n...
Front desk is reporting calls that do not ring and go straight to voicemail.
Is there a way to allow voicemails to be left for our end users who setup extended away greetings? Currently it just disconnects the caller after it's done playing the message. Also could we setup a time frame of when the message would end? This was ...
Hi all, just looking for a bit of guidance or feedback from anyone else thats tried to achieve the same thing. We used to run UCM and CCX in our office and staff using Finesse to answer queue calls. We've now moved to Webex calling which seems to be ...
Hi All, checking if there is a way to achieve below scenario from webex control hub 1. Agent call customer number with a prefix eg: 8764<customer number> 2. call will route to a specific destination while dialling above format 3. before routing need...
