We are in the process of implementing Webex Contact Center in our organization. I have a request from someone in our organization for access to reports only (Analyzer).What are the steps to set this person up to access Analyzer (but not the Agent Des...
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Forum Posts
Hi All, I am playing around with MS Team integration with webex app for on prem unified CM. everything is working as per expected behaviour described in the webex help site except the call history. The following documents describes the steps to en...
Hi there, is there any possibility that I can list external users and external administrators through List People API?Asking because when I log in Control Hub, I can see the external users and administrators in tabs respectively,however, when I make ...
I am auditing our WebEx licenses and removing the advanced license for people who are not hosting meetings. I can run the Onboarding User Activation and License Details report, but this is showing everyone who has had an advanced license even those ...
Hi all, Good day. Currently we have agent login to both app and answer the CC call using the Webex App . I have seen some of the youtube video that the Webex App and Webex CC desktop in one interface. Is there a feature in the Control hub to enable...
Enjoying Webex? What's your favorite feature? We're partnering with TrustRadius to gather feedback on our Webex portfolio! Share your thoughts on any Webex product you use and earn a $25 gift card for each review you write on TrustRadius (potentially...
When you activate In-room booking for a Workspace you receive the following warning: "You must add a scheduling account in Hybrid Calendar settings to allow in-room booking.". I looked in the Hybrid Calendar settings but could not find where to add t...
Is there a way to create a report through Control Hub that will tell us what version of the webex app each user has?
Device status in Webex Control Hub can be Online, Online with Issues, Offline, or Expired. I have a customer who keeps endpoints stored for occasional use and they remain off. Due to the sensitive nature of their business, they want them completely p...
I have a client who wants to prevent executive users from being listed in the WebEx directory. I found the "Hide from search" option when you open a user account, but we were hoping to automate this in some way. For example, by having an Active Direc...
Hi All, We have hybrid calendar services enabled on the Webex Control Hub. Everything was working fine until last week. one of the user's integration keeps getting failed with an error: Error: Received error 'Unauthorized' from O365. Admin action is ...
Hello. Do I still need an Named User license for our Cisco Board 75 and Cisco Room Kit if I use Webex as our collaboration platform? or a device registration license is all I need?
Hi Team ,there is a way to enable the SSO if we don't have ADFS
Hi All, i have downloaded the webex ediscover compliance report following the below link https://www.cisco.com/c/en/us/support/docs/conferencing/webex-control-hub/218127-understand-ediscovery-reports-to-search.html i got the summary report in excel a...
May I know how webex control hub admin account created with organization? what is the procedure? I have customer with no webex control hub account and need to implement cloud based codec for MS teams.codec have cloud based license. but how to registe...
